- Report: #1468431
Complaint Review: HP INSTANT INK -
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HP INSTANT INK
United States
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HP INSTANT INK HP Instant Ink -- no ink
I have been a member of the HP Instant Ink program since I purchased my printer over two years ago.
I Have been billed correctly $2.99 each month.
My printer has been on-line since purchases and I have received one black ink cartridge on 7/22/16 and none since. (I had an xl cartridge from a prior printor which I had used, so the shipped black cartridge was not needed till later.
ON 11/25/18 I tridet to print postage to ship out a package and it wpiuld only print in color.
I checked my printer ink levels and it showed out of black ink.
How the heck can I ran out of black ink, when i am a member of the instant ink program. My printer is always on line and HP should have been notified over two weeks ago I was running very low.
I called them on Monday and was told they can see I am out of black ink and would hurry up the process and get one to me in 5-7 days , was told it usuall takes 7-14 day once notified.
I ask what am I to do I need to print postage and of course regular printing. He had no answer, and gave me an addition 50 pages to the account. I told him I wil never use them, I dont print that much, that now I will have to buy black ink at a store. He did not offer to reimburse me for the purchase.
So I have paid over $108.00 in monthly fees and have received one black (second in a week or so) and only one color cargridge since signed up for the program.
I know I am paying for the convienence of not running out of ink and running to the store, but HP Instank did not live up to their promise.
P.S. I spoke with my office admim person, and she said the office was having the same problem and a HP rep some how was able to change the settings to mail the ink out when notified level at 30%, and since then there has been no problem at work.
The person I spok with never even offered this option.
