- Report: #1213911
Complaint Review: HP (Hewlett Packard) - Nationwide
Reported By:
kewinters -
WHITE PLAINS, Maryland, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
HP (Hewlett Packard)
Nationwide, USA
Web:
ww.hp.com
Categories:
Business Rating:
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HP (Hewlett Packard) failure to repair/refund for defective equipment Nationwide
HP departments I have waiting to call me back for defective equipment purchased directly from HP online
here is the list
I have called the repair department regarding case # BFLT 3313-01: waiting on a supervisor to return my call for last 24 hours
I have called technical assistance regarding case #3016434774: waiting on a supervisor to return my call for last 24 hours
I Have called software support No case # given: waiting on a supervisor to return my call for last 24 hours
All these calls are related to an issue with a new Envy purchased in Aug 2014 re PO number Ce 05690551 , reference order # H130227004
the machine began randomly powering itself off I worked with technical assistance by phone and remotely I have sent in the machine to repair..during the repair they re-installed my operating system resulting in loss of MS Office Professional 2013 which is why I was transferred to software they report they cannot assist me
The machine was returned to me yesterday via Fed Ex and it is still randomly powering itself off
Everyone I have spoken with refers/transfers me to another person I have explained myself well over 20 times ....and I still have a defective ENVY laptop and no MS office professional and I am still waiting for supervisors from HP to return my call.
thanks
