Complaint Review: Houlihan Smith - Cerrito California

Rip-off Report Investigation:

Editor's UPDATE: Positive Rating and Recognition has been given to Houlihan Smith & Company for its Commitment to client satisfaction.

Houlihan Smith & Company gets a POSITIVE RATING in client support from Rip-off Report and they are fulfilling their commitment to provide excellent customer service. We found that Houlihan has always quickly resolved any complaints and has openly stated to Rip-off Report the measures it takes towards continual customer service improvement strategies. This EDitor reviewed the 6 reports levied against Houlihan and found that two of the Reports filed were not filed by clients of Houlihan Smith & Company, they were disgruntled entry level ex-employees that did not make it through their probationary period, more than likely because Houlihan's fast pace environment and high expectations are difficult for some to measure up to. The remaining complaints were not from actual engaged clients and those issues had already been resolved. Some asked us if we could remove the Reports, we said no. Houlihan's approach to this finding was that it didn't matter where they came from, they simply wanted to know if they were doing everything possible to leave clients with a positive experience. Houlihan looked to Rip-off Report and its Corporate Advocacy Program to highlight any challenges it may have and followed its suggestions openly.

Houlihan Smith & Company has been representing clients in the investment banking industry for over a decade and maintains a highly respected reputation for its strong client representation. In the investment banking world there are many intangible factors that can ultimately influence the direction of a clients relationship with its investment banking group. Houlihan recognizes that it has long relationships, and often highly charged and emotional relationships with its clients simply given the reasons for being a client. As stated by a company executive, just as in life, in business not every relationship ends the way you would have hoped or expected! That doesn't mean that it falls short of its efforts or responsibility and it doesn't mean that Houlihan didn't do everything within its power and even beyond its responsibility to benefit its clients. Houlihan Smith & Company is an employee owned company which means that every employee has something to gain from building the best client experience possible. It is rare to find a company with so much dedication to its employees and clients as we have to ours.

Houlihan Smith & Company recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation Houlihan Smith has made organizational changes allowing their clients a more streamlined approach to problem resolution and a total overall commitment to customer experience.

In summary, after our investigation, which included discussions with Houlihan Smith & Company Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.

Read more about Houlihan Smith & Company's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Houlihan Smith Beaware of bogus Capital Funding Cerrito California

I got a call from a guy name Mike Davis that started with, "I know you are raising capital for your business"... They used this firm & positive approach to get you listen what he wanted to say. Most small business owner would like to raise some capital, but have difficult time with local bank. Houlihan Smith knows most banks would not offer credit line or loan over $100K unless you have significant collateral to back it. Anyway, to cut the story short, they want to send a senior regional director to your office the next day to talk about equality financiering and other unconventional method to get you funded. When I asked about the fee over the phone, Mike Davis said, "we are performance based, and bill you the transaction fee after capital raised". Sounds so wonderful! But it turned out FALSE! When Houlihan Smith regional director shown up at my office, he tried various ways to put our business down and pointed out if they are very "selective" in choosing customer to work with. Everything comes down to a piece of contract that asked for $1850 to conduct a comprehensive analysis of the business to see if we are qualify to become their clients. On top of $1850 there is a travel fee and hotel re-imbursement for the Houlihan Smith business analysis team to come to our office to analyze our business. It's just full of crap! Absolute scam and only sucker would fall for it. Even though it's very hard to get a good loan from the bank, but at least they will never charge $1850 up front for analysis fee!

Crystal display

Delama City, Delaware

U.S.A.