Complaint Review: Houlihan Smith And Company - Chicago Illinois

Rip-off Report Investigation:

Editor's UPDATE: Positive Rating and Recognition has been given to Houlihan Smith & Company for its Commitment to client satisfaction.

Houlihan Smith & Company gets a POSITIVE RATING in client support from Rip-off Report and they are fulfilling their commitment to provide excellent customer service. We found that Houlihan has always quickly resolved any complaints and has openly stated to Rip-off Report the measures it takes towards continual customer service improvement strategies. This EDitor reviewed the 6 reports levied against Houlihan and found that two of the Reports filed were not filed by clients of Houlihan Smith & Company, they were disgruntled entry level ex-employees that did not make it through their probationary period, more than likely because Houlihan's fast pace environment and high expectations are difficult for some to measure up to. The remaining complaints were not from actual engaged clients and those issues had already been resolved. Some asked us if we could remove the Reports, we said no. Houlihan's approach to this finding was that it didn't matter where they came from, they simply wanted to know if they were doing everything possible to leave clients with a positive experience. Houlihan looked to Rip-off Report and its Corporate Advocacy Program to highlight any challenges it may have and followed its suggestions openly.

Houlihan Smith & Company has been representing clients in the investment banking industry for over a decade and maintains a highly respected reputation for its strong client representation. In the investment banking world there are many intangible factors that can ultimately influence the direction of a clients relationship with its investment banking group. Houlihan recognizes that it has long relationships, and often highly charged and emotional relationships with its clients simply given the reasons for being a client. As stated by a company executive, just as in life, in business not every relationship ends the way you would have hoped or expected! That doesn't mean that it falls short of its efforts or responsibility and it doesn't mean that Houlihan didn't do everything within its power and even beyond its responsibility to benefit its clients. Houlihan Smith & Company is an employee owned company which means that every employee has something to gain from building the best client experience possible. It is rare to find a company with so much dedication to its employees and clients as we have to ours.

Houlihan Smith & Company recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation Houlihan Smith has made organizational changes allowing their clients a more streamlined approach to problem resolution and a total overall commitment to customer experience.

In summary, after our investigation, which included discussions with Houlihan Smith & Company Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.

Read more about Houlihan Smith & Company's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Houlihan Smith And Company Bait and switch Chicago Illinois

They contacted me after they saw a posting about our company needing financing. They feed off of such postings. We paid the $1850 fee for a counselor to spend one and one half days with us and were told to move forward they would need $30,000 for a valuation of the company before they could go out and find investors. This "third party" valuation was absolutely what the company needed. I asked for references and was told that would violate the terms of their confidentiality agreements. I called some of the tombstones on their website and most companies were out of business, or merged with another. Most of the tombstones were for valuation services, fairness opinions, debt financing, and only one or two actually raised equity capital. Charles Botchaway and Richard Houlihan conferenced called with me and offered nothing before I paid the $30,000. A complete ripoff.

Chuckiecheese

Raleigh, North Carolina

U.S.A.