- Report: #1269550
Complaint Review: Hotwire and United Airlines - Nationwide
Reported By:
Mikey1402 -
Corinth, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hotwire and United Airlines
Nationwide, USA
Phone:
8776173507
Web:
hotwire.com
Categories:
Business Rating:
(0)
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Hotwire and United Airlines Breach of Contract, Piss Poor Service Internet Nationwide
On or about February 1, 2015 I booked travel on United Airlines via Hotwire.com for travel beginning in November and ending in December, 2015.
On November 21, just one week from my departure date, I received a phone call from someone who did not speak Texan, probably from a call center in India, advising me that my return flight had been cancelled by United Airlines. United was offering another itinerary which would require an overnight stay in some out of the way city; would get me home a day later than originally bargained for; all at my expense of course.
I called hotwire. After more than 3 hours on ignore (aka hold), I was no better off than I was when I placed the call.
After being on ignore for 2+ hours, I again Hotwire from another phone, and requested to speak with a supervisor. After being placed on ignore for more than 30 minutes by the supervisor, the call was terminated by Hotwire.
After 3 hours the original Hotwire call center employee came back on the line to report that she had called United, but that they had hung up on her. Her resolution was that she was going to forward my issue to her help desk, and that they would send an email to United. In their email they would request that United cancel my reservation and refund my money since I was not happy with their schedule change.
So... there you have it. It's United Airlines and Hotwire's way, or the highway.
While on ignore I did some research and offered two possible solutions to Hotwire and United. The first was to cancel my exiisting United reservation and re-book me on another airline. There would have been a difference in fare; which I expectd United and/or Hotwire to absorb. But, they would have had a satisfied customer. The other option would have required me to cut my vacation short by 1 day. I would stay on United. In exchange I demanded an upgrade to First Class for my wife and I.
Both suggestions were rejected by Hotwire. So, again, it's either Hotwire and United Airlines way or the highway!
Obviously, I will never, ever, do business with either company again!
