- Report: #1091954
Complaint Review: HomeServe USA Massachusetts - Stamford, CT 06902 Connecticut
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Author Not Confirmed
Why?
HomeServe USA Massachusetts
750 e. main st Stamford, CT 06902, 06902 Connecticut, USA
Phone:
Phone: 1-888-752-6740
Web:
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
HomeServe USA Massachusetts Home Serve MACorporate Mailing Address:HomeServe USA750 E. Main StreetStamford, CT 06902Custo No show for requested service. No call, no email, no concern about the customer. Hi pressure sales!!!! Stamford, Connecticut 06902
Wow...they are Ok once they arrive. they same nice service guys from, Boston Gas, KeySpan and National Grid. I live in the Boston area.The differance is the other providers had 150 trucks and employess for MA alone. Now Homeserve has 50 for MA & RI.They let most of the employess go. They show up when they want. Could be in the middle of the night, even thought you waited ALL Day for them.(they gave me 12:00 to 6:00 window, all other providers give a MUCH smaller window) They do not call, do not update you. No phone no email etc.. The employees are in a jam as they need the good jobs they have. They can fix the problem once they arrive, but they can not do the same service Nat Grid and KeySpan did. They only do small repairs that can be done easy. No install of water heaters etc.......They suck! The guy that showed up lived ~ 200 miles from my house. He just wanted to drive home ASAP. He did not want to do any extras to improve my system even if I paid for it. ( the Keyspan/Nat.Grid guys were local and would help your system run top notch) I have a contract on another property with another service company and they call you several times on the ETA of the service tech. The tech then calls when he is on the way. These tech's have mobile devises that are very powerful to maintain and post their schedules; HomeServe has NOTHING. When I called to complain ( I was very nice/ sticky sweet) they said Ok we see your concern/ sorry and then conected me to high pressure sales guy to sell me additional coverage( I had to hang up on the jerk!!). The company is run on a shoe string and it shows.They won't last long
1 Updates & Rebuttals
HomeServe USA Representative
Stamford,Connecticut,
Let's talk to make things right!
#2UPDATE Employee
Tue, October 15, 2013
Dear Hulbase, sorry you did not have a satisfactory service experience with us. We want to make things right. We’d like to investigate why your service call didn’t go as planned and also better understand your experience with our customer service representatives. Can you please assist us by contacting us via email on [email protected] to provide more information? Thank you for your consideration.
