Complaint Review: Homes.com - Sorrento Valley California

I personally met and knew Leisha at Homes.com... She is a lovely person-- and I'm sure, would not have knowingly said or done anything that would have caused such a conflict. However-- one of the main problems and challenges that Homes.com has-- is the fact that there are a number of very "ambiguous" things found in their contract agreements-- and in the products and services that their clients are purchasing. More than likely-- Leisha had a two day training--- which would explain the fact that she may not have personally "known" all of the details that would have added to the confusion of the order and sale. You can not blame employees -- when they are put in a position to sell to clients with only a 2 day training. They are really doing the "best that they can" -- given what they have to work with. I was with the company for a total of 3 1/2 weeks-- enjoyed a lot of the people that I met while working there. There are a LOT of highly skilled and likable sales associates-- and managers. While there-- I asked a question of my supervisor-- which was... "how high of a turn over do you have here"-- trying to make the point that the company needed to provide a longer training program and mentorship-- in order to secure the success of their sales associates. To my great delight-- they increased the training by about 2 weeks-- and I actually learned a lot of highly valueable computer skills and sales skills that will be useful to me-- in any future job that I take. The company has a lot of valuable employees-- and a high level of sales professionalism. Perhaps there was a communication problem-- hopefully that can be resolved effectively for you. Have you tried to talk with George-- the head of Homes.com--- perhaps they can reimburse you the difference. I hope that you can clear this up!

The salesperson will do anything to get a deal, no matter who they hurt. I am a victim of one of their salesperson's misrepresentation at www.homes.com regarding the meaning on the contract, which she had written. Her name is Lesha. I had asked Lesha a simple question, which got me to sign up due to the false information she had given me about the contract. The contract was somewhat confusing, and I did asked about it. It showed $299 and $599 for setup. I did not want to sign up with them, if they were going to charge me a setup fee on my credit card. I needed the credit card to pay for food for my family (single parent) and gas for the car. My budget is really tight. So putting out a setup fee would be out of the question for their product. I asked her was there a setup fee. She said "No. You only pay $669 annual fee with the domain name" as shown on the contract. I told her I preferrred to do it monthly. I asked her what is the monthly fee. She said $59. I told her I preferred to get the domain name myself. (Got it at www.godaddy.com for $10. They were charging $70). So the annual fee went down to $599. I asked her again what is the monthly fee. She said $59 - Seems to be the same with or without the domain name. She also said item #10 would not be applied. I had this conversation in July. On August 1, I went shopping and used my credit card, which got declined. I founded out homes.com company had charged me a setup fee of $599. I was pretty upset. Lesha misrepresented what was explained about the contact that was confusing. I really did not think I would be a victim as I had put my trust in handling my account in a professional matter. I did called Lesha up, and she accused me of things that never happened. I don't know where her mind was, but my financially situation is really not that great. The company preferred to believe Lesha's lie over me. I'm guessing they probably have unsatisfied customers, and their business is really not all it seems or sound.