;
  • Report:  #338330

Complaint Review: Home Depot - Atlanta Georgia

Reported By:
- Harpers Ferry, West Virginia,
Submitted:
Updated:

Home Depot
2455 Paces Ferry Road Atlanta, 30339-4024 Georgia, U.S.A.
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Some time ago I received a home appliance catalog from a Home Depot affiliate. At that time I hand delivered the catalog to the local Home Depot store manager who was on duty at the time. I told the manager that "our future patronage at Home Depot stores is contingent on us not receiving another solicitation of any kind from Home Depot or its affiliates."

In April 2008 I purchased a home appliance from the local Home Depot store. In my conversation with the sales clerk, I reminded them that I was not to receive solicitations as a result of my purchase. The sales clerk showed me a computer screen that displayed my customer information, and it was marked "opt out." She assured me that I would receive no solicitations.

On May 1, 2008 I received another Expo catalog. I went to the local store for an explanation. The store manager stated that the "opt-out" notation connected to my customer information applied only to e-mail, and that the corporate office was responsible for the U.S. postal mailing. I sent a protest letter dated May 1, 2008 addressed to Home Depot Corporate Headquarters in Atlanta, GA directing the Home Depot to eliminate my name from their databases as soon as the rebate check (still owed to me at that time) had cleared their bank. I received a response to that letter, dated May 21, 2008 that said that Home Depot was interested in resolving my complaint.

On May 28, 2008 I received another Home Depot advertisement. I immediately posted a letter to the corporate office protesting Home Depot's failure to remove me from their mailing list, and sent it certified. I also sent the offending mail piece to them. The postal system reports that my letter was delivered.

On June 7, 2008 I received yet another Home Depot sales pitch in my mail box. It appearing that the Home Depot will not remove me from their junk mail list voluntarily, I am filing a USPS Form 1500 against them.

Donotmail

Harpers Ferry, West Virginia

U.S.A.


10 Updates & Rebuttals

Striderq

Columbia,
South Carolina,
U.S.A.
Okay...

#2Consumer Comment

Sat, June 14, 2008

I never said you couldn't file a 1500. I just questioned the intelligence of doing so. But again the 1500 if filed just keeps Home Depot and their direct affiliates from sending to you. My example of Home Depot hiring a firm (Sam's Printing) to send a catalog to everyone in zip code 11111 is still valid. Form 1500 says Home Depot has to remove you from their mailing list. Home depot hires Sam's and says send to everyone in this zip code. They did not give Sam's a mailing list. Sam's uses public information to address the catalogs and sends them out. This is not a violation of your precious 1500. The only way Home Depot could be proved to have violated the 1500 is for it to be proved that they or one of their affiliates used a Home Depot mailing list to send the catalog. I understand your frustration. But why go to those lengths when you can just throw the catalog away, smile and think of the money Home Depot wasting by printing that particular copy and mailing it when it will not bring them any money. Seems you want to use a sledgehammer to drive in a thumbtack. Yor solution just seems way over the top. But that's fine. A lot of us read ROR for entertainment.


Striderq

Columbia,
South Carolina,
U.S.A.
Okay...

#3Consumer Comment

Sat, June 14, 2008

I never said you couldn't file a 1500. I just questioned the intelligence of doing so. But again the 1500 if filed just keeps Home Depot and their direct affiliates from sending to you. My example of Home Depot hiring a firm (Sam's Printing) to send a catalog to everyone in zip code 11111 is still valid. Form 1500 says Home Depot has to remove you from their mailing list. Home depot hires Sam's and says send to everyone in this zip code. They did not give Sam's a mailing list. Sam's uses public information to address the catalogs and sends them out. This is not a violation of your precious 1500. The only way Home Depot could be proved to have violated the 1500 is for it to be proved that they or one of their affiliates used a Home Depot mailing list to send the catalog. I understand your frustration. But why go to those lengths when you can just throw the catalog away, smile and think of the money Home Depot wasting by printing that particular copy and mailing it when it will not bring them any money. Seems you want to use a sledgehammer to drive in a thumbtack. Yor solution just seems way over the top. But that's fine. A lot of us read ROR for entertainment.


Striderq

Columbia,
South Carolina,
U.S.A.
Okay...

#4Consumer Comment

Sat, June 14, 2008

I never said you couldn't file a 1500. I just questioned the intelligence of doing so. But again the 1500 if filed just keeps Home Depot and their direct affiliates from sending to you. My example of Home Depot hiring a firm (Sam's Printing) to send a catalog to everyone in zip code 11111 is still valid. Form 1500 says Home Depot has to remove you from their mailing list. Home depot hires Sam's and says send to everyone in this zip code. They did not give Sam's a mailing list. Sam's uses public information to address the catalogs and sends them out. This is not a violation of your precious 1500. The only way Home Depot could be proved to have violated the 1500 is for it to be proved that they or one of their affiliates used a Home Depot mailing list to send the catalog. I understand your frustration. But why go to those lengths when you can just throw the catalog away, smile and think of the money Home Depot wasting by printing that particular copy and mailing it when it will not bring them any money. Seems you want to use a sledgehammer to drive in a thumbtack. Yor solution just seems way over the top. But that's fine. A lot of us read ROR for entertainment.


Striderq

Columbia,
South Carolina,
U.S.A.
Okay...

#5Consumer Comment

Sat, June 14, 2008

I never said you couldn't file a 1500. I just questioned the intelligence of doing so. But again the 1500 if filed just keeps Home Depot and their direct affiliates from sending to you. My example of Home Depot hiring a firm (Sam's Printing) to send a catalog to everyone in zip code 11111 is still valid. Form 1500 says Home Depot has to remove you from their mailing list. Home depot hires Sam's and says send to everyone in this zip code. They did not give Sam's a mailing list. Sam's uses public information to address the catalogs and sends them out. This is not a violation of your precious 1500. The only way Home Depot could be proved to have violated the 1500 is for it to be proved that they or one of their affiliates used a Home Depot mailing list to send the catalog. I understand your frustration. But why go to those lengths when you can just throw the catalog away, smile and think of the money Home Depot wasting by printing that particular copy and mailing it when it will not bring them any money. Seems you want to use a sledgehammer to drive in a thumbtack. Yor solution just seems way over the top. But that's fine. A lot of us read ROR for entertainment.


Donotmail

Harpers Ferry,
West Virginia,
U.S.A.
They were addressed to me

#6Author of original report

Fri, June 13, 2008

The subject mail pieces were addressed directly to me including name, street address, city, state, zip. The Expo catalogs were received shortly after having made big ticket purchases. I am very well aware of what the USPS Form 1500 says. The case law applied in Rowan is very clear that the postal customer has non-reviewable discretion in filing a USPS Form 1500. Case law is clear that the postal system must issue the prohibitory order upon receiving a properly completed Form 1500. I was not comfortable filing a Form 1500 myself until I read Rowan in its entirety. There is further case law, far more recent, where Rowan was applied to uphold a postal customer's Form 1500 filed against a real estate agent. Rowan was applied to other situations pertaining to that absolute right of a resident to choose which communications he/she wishes to cross his/her property line, including the do-not-call list, and the practice of placing flyers and other advertising publications onto a person's private property. If more consumers realized they still posess that absolute right, and asserted that right more, the direct marketing industry would lose some of its arrogance.


Striderq

Columbia,
South Carolina,
U.S.A.
Well you're close...

#7Consumer Comment

Thu, June 12, 2008

Actually the case was about "erotically" stimulating mail. And yes the USPS should not be placed into a position of censorship in deciding if something can be "sexually provocative". However, you did not address the questions of how the mail is addressed. If it does come directly from Home Depot or one of their direct affiliates, then yes you can ask to be excluded. If however it is coming to "Postal Patron" (or something similar) or is bulk mail delivered with public information used for names then I'm not sure you can stop it. If Home Depot has received your request, they have to take you off any mailing list controlled directly or indirectly by them. However, if they use Sam's Printing and say please send this to everyone that lives in zip code 11111 and Sam's uses public information to address it to John Doe or current resident, then Home Depot is not at any fault of you receiving the catalog. I understand your frustration at the company but I think you're taking way to many steps to solve. I would either just chuck the catalog in the trash on the way to the house or cross out my address and put return to sender so the company had to pay return postage. But to each their own. Use USPS Form 1500, just don't be surprised if your carrier starts wearing gloves to deliver to you.


Donotmail

Harpers Ferry,
West Virginia,
U.S.A.
Answer to questions

#8Author of original report

Tue, June 10, 2008

The USPS Form 1500 is the only avenue explicitly provided by law to prevent a company sending further mail directed to an unreceptive addressee. In Rowan DBA American Book Service et. al. versus United States Post Office Department et. al. (397 U.S. 728) the Supreme Court upholds the absolute right of the addressee to not receive materials through the mail that he/she does not wish to receive. The central issue analyzed by the court in this opinion is the direct mailer's constitutional free speech versus the home owner's privacy. The court rules that the free speech right ends at the mailbox of an unreceptive addressee. The court recognizes the USPS Form 1500 (at that time it was a different form designation, but same purpose) as the avenue by which an addressee can assert his/her privacy right against a particular sender. The court also says that the filer of the Form 1500 has exclusive, non-reviewable discretion in deciding that he/she does not want further mail from a sender, regardless of whether the postal employee believes the subject material is not sexually provocative. The solution is not perfect, but it is the solution provided in the law with the lowest personal cost when dealing with an entity that appears unwilling remove a person from their mailing list voluntarily. As to whether a rip-off has occurred, the pattern I see in other threads is that consumers may post their experiences regarding the business practices of a company, and they wish to inform other consumers. That was the intent the original post. Home Depot appears to utilize an aggressive marketing strategy, and I believe consumers should take that into consideration before providing their company with personally identifiable information.


Paul

Tulsa,
Oklahoma,
U.S.A.
not home depot mail

#9Consumer Comment

Mon, June 09, 2008

u might not have gotten mail from them...but from a affiiate who works with them. Nearly 90% of all junk mail come from a source other than ther advert is about. Ie; I get a huge amt of Sears junkmail that is not from sears... Obviously your not ripped off..so this complaint should in fact be deleted.


Striderq

Columbia,
South Carolina,
U.S.A.
I have to ask this...

#10Consumer Comment

Mon, June 09, 2008

I truly may regret this but I have to ask. Looking at USPS website, Form 1500 is used to prevent/complain about a particular company sending you mail that is 'erotically arousing or sexually provocative". Now I've heard tales of poeple looking through the women's underwear section of Sears catalogs, but what exactly is in the Home depot magazines that you are receiving that fit this description for you. Either you are getting better catalogs that I am or you are very kinky.


John

White,
Georgia,
U.S.A.
Are you kidding me?

#11Consumer Comment

Mon, June 09, 2008

First of all how have you been RIPPED OFF? Why are you so upset about receiving some advertisement in the mail? do the advertisements all have your name and address on them. A lot of advertising is mailed to Postal Customer. If that is the case maybe you should be taking it up with the post office. Get a life

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//