- Report: #1445049
Complaint Review: Home Advisor Inc. -
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Author Not Confirmed
Why?
Home Advisor Inc.
United States
Phone:
8778003177
Web:
homeadvisor.com
Categories:
Business Rating:
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Home Advisor, Inc. Failure to follow up on complaint of dishonest handyman I hired from their website Internet
I used Home Advisor to hire a "handyman." The person I hired was to perform two jobs and he quoted a $250 fee over the phone. On Apr. 30, 2018, he arrived and told me immediately he couldn't do one of the jobs. I then asked if he would reduce the $250 fee since it was based on doing the two jobs. He said NO, and proceeded to complete the other job. He is dishonest, unethical and should not be listed on Home Advisor's website. His "receipt" was handwritten on a piece of loose leaf paper and listed the two jobs he was to complete and a total received of $250, with his "initials" scribbled on the bottom. Very unprofessional and certainly not the type of person I, or anyone else, should/would hire again.
On Apr. 30, I immediately contacted Home Advisor and spoke to Justin and told him my experience. He assured me he would forward my comments to their Consumer Resolution Dept. and someone would contact me within 8/10 business days. More than two weeks went by, and no one contacted me. I again called on or about May 15 and spoke to another rep who told me he could find no record of my speaking to anyone on Apr. 30 but assured me once again he would forward my comments to the Consumer Resolution Dept.
Two weeks later, on May 29, I again heard from no one at Home Advisor, called again and spoke to Amanda and again repeated my story for the third time! She transferred me to the Consumer Resolutions Dept. and I was advised they could do nothing for me or arrange to have a partial refund issued. Home Advisors is as bad as the handyman they listed on their website and whom I hired. He is dishonest and unprofessional, and Home Advisors is unreliable and apparently doesn't care about their customers or their feedback. They only care about the fees they collect from the companies that are listed on their website. I'll stick to using (((REDACTED))); I've never had a problem with them. Beware of Home Advisors, They will not assist you and don't care about your return business. Shoddy customer service, at best!
