- Report: #1449154
Complaint Review: Holiday Inn Club Vacations/Orange Lake Country Club - Kissimmee Florida
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Holiday Inn Club Vacations/Orange Lake Country Club
8505 W Irlo Bronson Memorial Hwy Kissimmee, 34747-8217 Florida, United States
Web:
www.oranglelake.com
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Holiday Inn Club Vacations/Orange Lake Country Club LIED SCAMMED AND STOLE FROM ME REFUSE TO CANCEL TIMESHARE Kissimmee Florida
DO NOT GET A TIMESHARE FROM THESE PEOPLE.
To listen to their salesmen, this was the best deal ever. Go anywhere, go anytime, easy on-line booking, value going up up up. We are telling you these promises are nothing but lies sold to us by high-pressure salesmen.
I am going to tell you how it really is!
I paid have paid over $17,000 in the last 5 1/2 years and have gone on vacation 3 times. These vacations were sadly subpar and not worth the money. We were “lucky” to have even gotten that far. The website was not easy to use. Plenty of times I tried to book in 2015 and 2016. I was able to go on, but unable to book anything. Going to "account overview" or "plan a vacation” always resulted in error page. Once I got lucky and was able to book vacations for December 2016 and February 2017.
Representatives weren't helpful. It didn't make a sense to even contact them. (When I did at first try going through them for a booking, they told us it cost $50 to book a vacation. Salesmen never mentioned that. These three vacations have cost us $150 just to book them.) Miles D. and others never told us about maintenance fees. It was a very bad surprise to get that bill and not have planned for it or budgeted for it. That took a big chunk out of our finances.
They never told me about the rescission period, although I wasn’t looking to just cancel it right after buying it. I wanted to get some use out of it like they promised me. How could I have known about the problems I would encounter so far in the future?
I have called to talk to them about not wanting it any more. They told me we had to pay it off first before you will take it back. They gave me the name of a resale company sumdayvacations.com and told me to try and sell it through them. They wanted $500 just to list it. No, I didn't do that. That is no help to me at all. And they have very bad customer reviews. Why would you refer me to a company like that?
Renting it out to make money? More points through referrals? RCI points? There is no way I will refer anyone to Orange Lake after the hassles I have been through. Same for renting it out. The salesmen told me I could use points for airfare – not doable.
What the salesmen told me about the timeshare is not close to our experience.
Once again DO NOT BUY A TIMESHARE HERE.
