Complaint Review: HH Gregg/GE CAPITAL CONS CARDCO - Lafayette Indiana

Sounds like all they want is your money and can care less about being honest and up front about their 90 days same as cash program, It's a "What ever it takes to sell something Deal" Sign the contract, Thank You, and now get the heck out of here sucker. They make money doing business this way, but they are making sure that people don't return and as for their future business, who would want to take a crap shoot with them. Why can't they Just be Honest and warn people of common mis understandings, That's what a Good Business does.

Clearly Brad in Fort Wayne is correct that Susan didn't read the fine print, and when she skipped a month's payment she made it hard to plead her case. I do business pretty regularly with the HH Gregg in Ft.Wayne though, and in Susan's defense I feel this could've been avoided had the salesperson simply explained the program to her. After all, there's a lot of fine print in those documents, and much of it is difficult for some people to comprehend. A simple explanation would've helped. That aside I feel very strongly that HH Gregg did not handle this properly. Susan was treated poorly, and there's no excuse for poor customer service. Whether HH Gregg could've done anything with GE Capital or not, and frankly I have a hard time believing they couldn't have done more, they could've at least offered Susan a Gift Certificate, or something of the like, and a sincere apology for not explaining things to her. I don't think HH Gregg is a bad company to do business with, but I would suggest that this be brought up at an employee meeting in the near future, and I suggest HH Gregg work on better training their salespeople. Susan, I hope you write a letter to HH Gregg too, because I think you've got a valid complaint, but not with GE Capital as you can't fault anyone else for not reading the fine print. All in all though sites like this are great and doing us all a great service. Big companies are losing track of what it is to provide good customer service, and build relationships with their customers. Many of us will pay a little more for better service in the end, and there's a lot to be said for consumer loyalty...

Clearly Brad in Fort Wayne is correct that Susan didn't read the fine print, and when she skipped a month's payment she made it hard to plead her case. I do business pretty regularly with the HH Gregg in Ft.Wayne though, and in Susan's defense I feel this could've been avoided had the salesperson simply explained the program to her. After all, there's a lot of fine print in those documents, and much of it is difficult for some people to comprehend. A simple explanation would've helped. That aside I feel very strongly that HH Gregg did not handle this properly. Susan was treated poorly, and there's no excuse for poor customer service. Whether HH Gregg could've done anything with GE Capital or not, and frankly I have a hard time believing they couldn't have done more, they could've at least offered Susan a Gift Certificate, or something of the like, and a sincere apology for not explaining things to her. I don't think HH Gregg is a bad company to do business with, but I would suggest that this be brought up at an employee meeting in the near future, and I suggest HH Gregg work on better training their salespeople. Susan, I hope you write a letter to HH Gregg too, because I think you've got a valid complaint, but not with GE Capital as you can't fault anyone else for not reading the fine print. All in all though sites like this are great and doing us all a great service. Big companies are losing track of what it is to provide good customer service, and build relationships with their customers. Many of us will pay a little more for better service in the end, and there's a lot to be said for consumer loyalty...

Clearly Brad in Fort Wayne is correct that Susan didn't read the fine print, and when she skipped a month's payment she made it hard to plead her case. I do business pretty regularly with the HH Gregg in Ft.Wayne though, and in Susan's defense I feel this could've been avoided had the salesperson simply explained the program to her. After all, there's a lot of fine print in those documents, and much of it is difficult for some people to comprehend. A simple explanation would've helped. That aside I feel very strongly that HH Gregg did not handle this properly. Susan was treated poorly, and there's no excuse for poor customer service. Whether HH Gregg could've done anything with GE Capital or not, and frankly I have a hard time believing they couldn't have done more, they could've at least offered Susan a Gift Certificate, or something of the like, and a sincere apology for not explaining things to her. I don't think HH Gregg is a bad company to do business with, but I would suggest that this be brought up at an employee meeting in the near future, and I suggest HH Gregg work on better training their salespeople. Susan, I hope you write a letter to HH Gregg too, because I think you've got a valid complaint, but not with GE Capital as you can't fault anyone else for not reading the fine print. All in all though sites like this are great and doing us all a great service. Big companies are losing track of what it is to provide good customer service, and build relationships with their customers. Many of us will pay a little more for better service in the end, and there's a lot to be said for consumer loyalty...

Clearly Brad in Fort Wayne is correct that Susan didn't read the fine print, and when she skipped a month's payment she made it hard to plead her case. I do business pretty regularly with the HH Gregg in Ft.Wayne though, and in Susan's defense I feel this could've been avoided had the salesperson simply explained the program to her. After all, there's a lot of fine print in those documents, and much of it is difficult for some people to comprehend. A simple explanation would've helped. That aside I feel very strongly that HH Gregg did not handle this properly. Susan was treated poorly, and there's no excuse for poor customer service. Whether HH Gregg could've done anything with GE Capital or not, and frankly I have a hard time believing they couldn't have done more, they could've at least offered Susan a Gift Certificate, or something of the like, and a sincere apology for not explaining things to her. I don't think HH Gregg is a bad company to do business with, but I would suggest that this be brought up at an employee meeting in the near future, and I suggest HH Gregg work on better training their salespeople. Susan, I hope you write a letter to HH Gregg too, because I think you've got a valid complaint, but not with GE Capital as you can't fault anyone else for not reading the fine print. All in all though sites like this are great and doing us all a great service. Big companies are losing track of what it is to provide good customer service, and build relationships with their customers. Many of us will pay a little more for better service in the end, and there's a lot to be said for consumer loyalty...

Susan, I am an employee of HH Gregg in the Fort Wayne store, and first I must apologize for your bad experience. If someone had explained matters to you more completely, this may have been avoided. First off, GE Capital sets the terms for our financing options. HH Gregg does not have any say in what GE Capital does. The most important thing which should have been conveyed to you is the fact that there is a payment due EVERY month, regardless of how much was paid the previous month. This is in the cardholder agreement, and should have been made clear to you by your salesman. Three=percent of the balance is the minimum payment due, and it must be made regardless of how much was made the month before. I am sorry for the confusion with GE Capital, and hope you will choose to do business with HH Gregg again.