- Report: #477124
Complaint Review: HH Gregg - Spartanburg South Carolina
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HH Gregg
108 Franklin Ave Spartanburg, 29301 South Carolina, U.S.A.
Phone:
864-5958244
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HH Gregg Extended Warranty Plan Not As Described Spartanburg South Carolina
Ten months ago we purchased a plasma TV from this store and I specifically asked the salesman about a warranty plan and if it included at home repair and he answered yes if anything happens someone will come to your home and repair it. So I purchased the 5 year plan which cost about 25% of what the TV actually cost. Now a blue line has appeared vertically in the middle of the TV so I called the number in the pamphlet to be greeted from someone from the TV Doctor and he knew very little and told me I would have to call the store to report this. So I call the store and give my info and am told someone would contact me within 24 hours. Three days later I heard from someone and then they told me I would be contacted within 3 - 5 days. Ten days later I call the store back since nobody had contacted me and I'm told to bring my TV in and they would send it off and it would be back in 4 to 6 weeks. I told the lady No that I was told in home service was provided and thats what my pamphlet stated. She called me back about 5 minutes later and stated that Johns TV would call in the morning and set up atime to come out and fix my TV. They call the next morning and told me that I didn't qualify and I would have to bring the TV to them. So my predicament is watch TV with a blue line or take my TV in and go god knows how long without a TV. They shouldn't lie about the warranty service to get you to buy it. This service compared to Best Buys warranty service is crap, one call to Best Buy Service Center about a TV I had bought from them and 48 hours later a repairman is at my house and fixed my TV within an hour. I will never purchase another item from HH Gregg and should've known to pay a little more at Best Buy to get better customer service.
Jay
Inman, South Carolina
U.S.A.
Jay
Inman, South Carolina
U.S.A.
1 Updates & Rebuttals
IntheKnow
New Jersey,USA
alternatives
#2Consumer Suggestion
Sat, February 13, 2010
At ten months, the extended warranty was NOT in effect. Plan begins year 2 on a one year mfr warranty. You would have gotten better service directly through the manufacturer. If you plan to shop at Best Buy, surprise, you will have to deal with the same service administrator. For friendlier return policies, you may want to consider shopping at Costco, BJs or Sam's.
