- Report: #409974
Complaint Review: HH Gregg - Lakeland Florida
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HH Gregg
Hwy 98N Lakeland, 33809 Florida, U.S.A.
Phone:
863-8588409
Web:
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HH Gregg Lakeland Florida TV Died 19 days after purchase Lakeland Florida
I purchased a Samsung TV and 2 year warranty from HH Gregg on Dec 18, 2008 and it lost total power on Jan 6, 2009. I contacted the warranty company and was told that for the first year I needed to call Samsung for repair issues. We then called Samsung and were told that a local repair shop would receive a fax and call us. I was given the the repair shop's phone number also.
I then called the store and spoke with the operations manager. She told me that the return policy is 10 days no matter what the problem is. I aksed her for a regional or district manager's number. She said that they do not employ district or regional managers and she was the highest individual I could speak with. She gave me what she called the corporate number which was only the toll free # on the website.
I did call the toll free # and was again told it was a Samsung problem and that I had to deal directly with them. I was also told again that there was no one else I could speak with, no one higher than the customer service rep.
I called the repair shop myself and described the power issue. She was nice and ordered parts and said she would call in the next week to schedule a service visit. She also said that it would take at least 3 services calls before my tv could be declared a "lemon" and even then it would be up to me to argue with Samsung for a new tv.
Last ditch effort finally worked!!! I used the white pages to find HH Gregg Corporate at 317 848 8710. I was helped by a executive asst who was very nice and said mainly all that I had been told was incorrect and she apologized. I then was offered a new tv.
I prayed before I called also. God was on my side
Tiffany
Lakeland, Florida
U.S.A.
I then called the store and spoke with the operations manager. She told me that the return policy is 10 days no matter what the problem is. I aksed her for a regional or district manager's number. She said that they do not employ district or regional managers and she was the highest individual I could speak with. She gave me what she called the corporate number which was only the toll free # on the website.
I did call the toll free # and was again told it was a Samsung problem and that I had to deal directly with them. I was also told again that there was no one else I could speak with, no one higher than the customer service rep.
I called the repair shop myself and described the power issue. She was nice and ordered parts and said she would call in the next week to schedule a service visit. She also said that it would take at least 3 services calls before my tv could be declared a "lemon" and even then it would be up to me to argue with Samsung for a new tv.
Last ditch effort finally worked!!! I used the white pages to find HH Gregg Corporate at 317 848 8710. I was helped by a executive asst who was very nice and said mainly all that I had been told was incorrect and she apologized. I then was offered a new tv.
I prayed before I called also. God was on my side
Tiffany
Lakeland, Florida
U.S.A.
2 Updates & Rebuttals
Steve
Garner,North Carolina,
U.S.A.
So why didnt you call the mfr?
#2Consumer Comment
Sun, January 25, 2009
They probably would have been alot more responsive.
Joedirte
Lakeland,Florida,
U.S.A.
speak to the general manager next time
#3Consumer Suggestion
Sun, January 25, 2009
First I would like to say that you might try talking to the GENERAL MANAGER next time, vs. a manager who obviously doesn't have the ability to overturn a policy set in place by their coporate office - the last time I checked no one at that store had the last name of "GREGG". Oh yeah... you might try asking what a stores return policy is if you don't know it - or how about reading the back of your store receipt??? It would seem logical, making a purchase of this amount, that you would ask the simple question "what if something goes wrong, what do i do, what would happen"... do everyone in retail a favor: stay inside - buy online - and remember one little thing: you will catch more flies with honey, than with vinegar! To all you people out there in "pitty party" land - what makes you think if you treat someone less than you'd expect to be treated that they would EVER want to help you? Reverse the situation - try it - it works!!!
