- Report: #63337
Complaint Review: Hewlett - Internet
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Hewlett
http://www.hp.com Internet, U.S.A.
Phone:
800-4746836
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Hewlett Packard consumer fraud ripoff Palo Alto Internet
Misrepresented HPDVD Writer 100J .....
Sent a support inquiry as to why the HP DVD Writer I purchased did not copy to any DVD Media that was used. The response I received from HP support was that there DVD Burner did not write to any DVD recording Media but only played. It will record to CD Media. Here is the response of HP to the inquiry. I want to warn the consumers NOT to purchase any DVD Writers from HP.
I understand from what you have indicated below that the hp dvd writer 100J does not write dvd. This appears to me as false advertisement on the part of HP you have sold merchandise that misleads a consumer into it's capabilities. It actually is only a CD writer.
I will be doing two things taking your unit out of my computer and taking this communication and broadcasting it over the internet in as many consumer sites as I can find and warning the public. Very disappointing !!!!
----- Original Message -----
From: "HP DVD+RW E-mail Support"
> Dear ,
>
> DVD-RW and/or DVD-R media is not compatible with the HP DVD Writers for
> recording purposes. However, a prerecorded DVD-RW or DVD-R may be> readable in the HP DVD Writers.
>
> The tables below list the compatibility of DVD and CD media with the HP
> DVD100i drive.
>
> DVD Media:
> +--------------+--------------------+
> |Media |DVD100 Compatible |
> +--------------+--------------------+
> |DVD+RW |Read - Yes |
> |(DVD plus RW) |Write - Yes |
> +--------------+--------------------+
> |DVD+R |Read - Yes |
> |(DVD plus R) |Write - No |
> +--------------+--------------------+
> |DVD-RW |Read - Yes (usually)|
> |(DVD minus RW)|Write - No |
> +--------------+--------------------+
> |DVD-R |Read - Yes (usually)|
> |(DVD minus R) |Write - No |
> +--------------+--------------------+
> |DVD-RAM |Read - No |
> | |Write - No |
> +--------------+--------------------+
> |DVD-ROM |Read - Yes |
> | |Write - No |
> +--------------+--------------------+
>
> CD Media:
> +--------------+-----------------+
> |Media |DVD100 Compatible|
> +--------------+-----------------+
> |CD-R |Read - Yes |
> | |Write - Yes |
> +--------------+-----------------+
> |CD-RW |Read - Yes |
> | |Write - Yes |
> +--------------+-----------------+
> |CD-ROM |Read - Yes |
> | |Write - No |
> +--------------+-----------------+
>
> The HP DVD100i drive will also read the following types of media:
>
> * CD-Digital Audio (Red Book) and CD Extra
> * CD-ROM (Mode 1 - Yellow Book)
> * CD-ROM XA and CD-I (Mode 2/Form 1 - Green Book)
> * CD-ROM XA and CD-I (Mode 2/Form 2 - Green Book)
> * CD-Bridge and Photo-CD (single and multi-session)
> * CD-Video
> * DVD-Video
>
> Media that is manufactured to meet the DVD+RW standard should work.
> However, HP has only fully tested and qualified the HP brand media. HP
> recommends using HP media when contacting HP support.
>
> >> It is important to us that we answer your question. If you need
> further assistance, please reply to this message, we will be happy to
> help you.
>
>
> Sincerely,
> Shailesh
> HP Consumer e-Support
Lehman
Peoria, Arizona
U.S.A.
Sent a support inquiry as to why the HP DVD Writer I purchased did not copy to any DVD Media that was used. The response I received from HP support was that there DVD Burner did not write to any DVD recording Media but only played. It will record to CD Media. Here is the response of HP to the inquiry. I want to warn the consumers NOT to purchase any DVD Writers from HP.
I understand from what you have indicated below that the hp dvd writer 100J does not write dvd. This appears to me as false advertisement on the part of HP you have sold merchandise that misleads a consumer into it's capabilities. It actually is only a CD writer.
I will be doing two things taking your unit out of my computer and taking this communication and broadcasting it over the internet in as many consumer sites as I can find and warning the public. Very disappointing !!!!
----- Original Message -----
From: "HP DVD+RW E-mail Support"
> Dear ,
>
> DVD-RW and/or DVD-R media is not compatible with the HP DVD Writers for
> recording purposes. However, a prerecorded DVD-RW or DVD-R may be> readable in the HP DVD Writers.
>
> The tables below list the compatibility of DVD and CD media with the HP
> DVD100i drive.
>
> DVD Media:
> +--------------+--------------------+
> |Media |DVD100 Compatible |
> +--------------+--------------------+
> |DVD+RW |Read - Yes |
> |(DVD plus RW) |Write - Yes |
> +--------------+--------------------+
> |DVD+R |Read - Yes |
> |(DVD plus R) |Write - No |
> +--------------+--------------------+
> |DVD-RW |Read - Yes (usually)|
> |(DVD minus RW)|Write - No |
> +--------------+--------------------+
> |DVD-R |Read - Yes (usually)|
> |(DVD minus R) |Write - No |
> +--------------+--------------------+
> |DVD-RAM |Read - No |
> | |Write - No |
> +--------------+--------------------+
> |DVD-ROM |Read - Yes |
> | |Write - No |
> +--------------+--------------------+
>
> CD Media:
> +--------------+-----------------+
> |Media |DVD100 Compatible|
> +--------------+-----------------+
> |CD-R |Read - Yes |
> | |Write - Yes |
> +--------------+-----------------+
> |CD-RW |Read - Yes |
> | |Write - Yes |
> +--------------+-----------------+
> |CD-ROM |Read - Yes |
> | |Write - No |
> +--------------+-----------------+
>
> The HP DVD100i drive will also read the following types of media:
>
> * CD-Digital Audio (Red Book) and CD Extra
> * CD-ROM (Mode 1 - Yellow Book)
> * CD-ROM XA and CD-I (Mode 2/Form 1 - Green Book)
> * CD-ROM XA and CD-I (Mode 2/Form 2 - Green Book)
> * CD-Bridge and Photo-CD (single and multi-session)
> * CD-Video
> * DVD-Video
>
> Media that is manufactured to meet the DVD+RW standard should work.
> However, HP has only fully tested and qualified the HP brand media. HP
> recommends using HP media when contacting HP support.
>
> >> It is important to us that we answer your question. If you need
> further assistance, please reply to this message, we will be happy to
> help you.
>
>
> Sincerely,
> Shailesh
> HP Consumer e-Support
Lehman
Peoria, Arizona
U.S.A.
2 Updates & Rebuttals
Jay
North Branch,Minnesota,
U.S.A.
What deception?
#2Consumer Comment
Mon, December 15, 2003
I understand that the first post is stating that you tried to burn a DVD but failed and as you go on to read, the author of the first post was stating that' "This appears to me as false advertisement on the part of HP you have sold merchandise that misleads a consumer into it's capabilities. It actually is only a CD writer." But if you read on youll realise that the DVD-RW and/or DVD-R media is not compatible with the HP DVD Writers for recording purposes. However, a prerecorded DVD-RW or DVD-R may be readable in the HP DVD Writers. Now read that closely and understand it, there are two main forms of DVD recordable disks, there is (negitive, -) and (positive, +). then there is anothere breakdown of the two, there is (RW, Re-Writable) and (R, wRiteable) thus giveing us four different types to choose from: DVD+R, DVD+RW, DVD-R and DVD-RW. Now the comment I quoted on states that you can not write to and maby not read the DVD negative type! Now that eliminates ALL the negative DVD writable disks from the list to choose from and what i just clarified is said in the "Original Message" which i will point out: |DVD-RW |Read - Yes (usually)|Write - No | +--------------+--------------------+ |DVD-R |Read - Yes (usually)|Write - No | +--------------+--------------------+ With that said it leaves us with the (positive) DVD+RW and the DVD+R to work. The tech's chart clearly reads that the DVD+RW is readable and writable but that the DVD+R is only readable, not writable but i had heard that it might write to the R's besides what they say. The conclusion with the report is that the DVD 100J will read just about everything but will only burn CD-R and CD-RW and DVD+RW. with only one type of DVD writable, one would think that this is bad and that you dont have the compatibility that you would have with up to four types of DVD disks, but that would be the wrong thing to think because the DVD+RW disks are compatible with most dvd players and computers that have a standerd DVD player in the system. So my own conclusions are that Lehman and Robin supported a false thought and clearly did not do there homework! I cant explain it any better but i hope it helps.
Robin
Waldron,Arkansas,
U.S.A.
Deceptive YES!
#3Consumer Comment
Fri, July 11, 2003
I would think that something called a "DVD Writer" would WRITE DVD's! HP should call this product "CDRW-DVD READER". It is much clearer. Keep after them and make HP send you a DVD writer if you truly need a DVD writer. It is purposely misleading terminology that is being used; not consumer friendly. And right after HP/Compaq got the absolute LOWEST grades on support and customer interaction, I can see why. What a crackpot answer from HP. DUH!
