- Report: #1291483
Complaint Review: Hewlett Packard - Nationwide
Reported By:
Charlie -
Treasure Island, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Hewlett Packard
Nationwide, USA
Web:
http://www.hp.com/
Categories:
Business Rating:
(0)
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Hewlett Packard LOUSY PRODUCTS, WORSE SUP\PORT Nationwide
Purchased a Hewlett Packard All-in-One Copier, Scanner, Printer, Fax 10 months ago. Recentley replaced a black ink cartridge with OE HP replacement, and got an error message - device would not recognize the cartridge. Inserted a second replacement cartridge. Same result. Called tech support, who said I should purchase all new ink cartridges from them, I did. Same error message. They sent me a replacement print head. Device would not recognize the new print head.They sent a refurbished printer - I was instructed to take parts from the original device and install them into the replacement device. The replacement device did not work. Multiple calls to tech support - generally incompetent - reading from a manual. Supervisors too busy to assist when requested. After spending several hours speaking with incompent techs, I gave up, packed up the replacement printer, and returned everything to HP. I will NEVER again purchase a HP product. This is the second time I have had a similar issue with HP (Yes, I'm a slow learner - believe in giving everyone a second chance.) I am a retired surgeon, and know how to install parts properly.
HP printer products are cheap to purchase, give lousy service, replacement ink cartridges are horrendously expensive. My suggestion: If ever tempted to purchase a HP product, leave skid marks as you run away!
