- Report: #1240860
Complaint Review: Hewlett Packard - Internet
Reported By:
tembuktwotech -
Concord, North Carolina, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Hewlett Packard
Internet, USA
Phone:
866-234-1377
Web:
N/A
Categories:
Business Rating:
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Hewlett Packard HP sent bogus offer of extension of my warranty and bogus prices of various plans. Palo Alto, CA Nationwide
I bought an HP computer in August of 2013 and it carried a two-year warranty. I received a pop-up on my computer monitor that stated my warranty would expire on 8/7/15 and I could buy extended coverage from a list of offers and also save 25% on the cost if I bought before my warranty ran out. I tested it out by listing out all the offers, selecting one, putting it in my shopping cart and applying the discount code. True to their word, the correct amount was calculated and appeared to be accurate.
In reading the fine print, it indicated that all of the extended warranty offers would begin on the day I purchased the computer. In other words, I would pay for a two year extension that would expire on the same day as the warranty I was given when I purchased the computer. Talk about a potential money maker.
The offer I chose stated that if I had questions, I could call lthe extended warranty department at 866-234-1377. I called and was not surprised to hear an East Indian voice on the other end. I explained what I had done and the price I was offered for three additional years of coverage minus the discount(a little over $92) was calculated by the system. He placed me on hold while he spoke with his supervisor and was only gone a short time. He said there was a "technical glitch" in the pricing I was seeing on THEIR website and that ONE additional year of coverage would cost me almost $200. I thanked him and told him I sure hope his company survived by overcharging current customers and hung up.
I found a link on their site that would allow me to communicate with the Sr Vice President of Customer Support if I had any comments about their service(sure, he reads these personally). That was last night and I have not gotten a response yet(about 24 hours). There was no promise of when he would reply. With HP it might take a year and cost me $200. I am almost sure it will be after 8/7/15 when my warranty expires.
I will update this fiasco if and when I hear anything more. In the meantime, be careful dealiig with HP--there might be another "glitch" in their system.
