- Report: #1310411
Complaint Review: Hewlett Packard - Internet
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Author Confirmed
Why?
Hewlett Packard
Internet, USA
Web:
hp.com
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Hewlett Packard HP, Hewlett-Packard HP Laptop hardware fails within warranty but they make it impossible to get warranty service Internet
I purchased an HP laptop late last year and the internal wireless chip recently experienced a hardware failure, causing Windows to crash constantly. Since it's covered by a warranty, I spent an hour trying to locate an area where I could submit a claim online but to no avail. Finally I found a support form that allowed me to file a support (but not a warranty) claim and they responded by telling me I had contacted support in error, and then sent me to their main site to get troubleshooting help, "You reached HP Support Case Manager in error, and we regret any inconvenience caused.
In order to provide you with the right service, make sure to enter or select the correct product name, series, model, or serial number when using online support." Of course I had included this information in my support request—as well as my serial number—and so I tried to respond but since they closed my case, the email was returned with an error, "The Case with ID "4654369228" is closed or does not exist and cannot be updated." This is absolutely ridiculous. If you want to buy a laptop from a company that will stand behind their product and make warranty service a painless experience, do not purchase an HP laptop.
