- Report: #597832
Complaint Review: Hewlett Packard - HP - Compaq - Palo Alto California Internet
Reported By:
Patrick -
Spokane, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hewlett Packard - HP - Compaq
3000 Hanover Street, Palo Alto California, Internet, United States of America
Phone:
650 857 1501
Web:
www.welcome.hp.com
Categories:
Business Rating:
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Hewlett Packard - HP - Compaq They have my money! I have a 15 month old Trash liner! Internet
I purchased a Compaq Presario Laptop on January 20 2009. Motherboard took a crap April 20th 2010. Computer has less than 40 hours on it with a cooler under it the whole time on my wifes desk. It went to a black screen and never rebooted again! Compaq knows about the black screen issues because the support website has alot of diagnostics related to them. 3 months out of WARRANTY and their response to me is"Sorry for the inconvenience" What in the world does that mean? It means we have just stolen your money legally. We have a bet that if you buy our product you will have a failure after a period of time, (one year) in this case, And if it happens outside of the reqired time period We win the bet! HP has lost me a a customer. They said if I wanted it repaired they would charge $358.00 + Shipping. I paid $600.00 including tax from Office Depot who also are having nothing to do with this. They sell it but wont back it up so as far as I am concerned I'm done with them as well!
2 Updates & Rebuttals
Edgeman
Chico,California,
U.S.A.
Laptop failure rates...
#2General Comment
Sat, May 15, 2010
You might be interested to know that HP (and by extension, Compaq) laptops have some of the highest hardware failure rates of all, according to a report by SquareTrade. I'll provide a link to a web page that discusses this report but ROR may redact it. If they do, simply Google "gizmodo laptop failure rates" and check out the first link.
http://gizmodo.com/5406415/laptop-reliability-study-asus-and-toshiba-come-out-on-top
Did you know that there are only a few laptop manufacturers in the world and companies such as HP, Dell or Alienware simply build on top of these cases and slap their names on top? You may well buy another brand of laptop that comes from the same factory.
On top of this, consumer grade laptops have a higher failure rate.
I don't see what Office Depot did wrong, your computer was outside of their return policy. It's not their fault.
You might consider buying your next laptop at Costco where the warranty is doubled or use a credit card that provides an extended warranty. There is also the option of buying an extended warranty for your laptop. If a laptop is crucial to you, you might even consider a back up. I myself use two laptops and a netbook simply because I cannot be without a portable computer.
Thomas
Malone,New York,
U.S.A.
Don't Like Compaq?
#3Consumer Comment
Fri, May 14, 2010
OK, so you'll never buy a Compaq again. What kind of computer will you buy? HP, Acer, Gateway/eMachines, Dell, you name it. They'd all do the same thing Compaq did.
A warranty is a warranty and when it runs out, you're SOL no matter which company you buy from.
