- Report: #1513943
Complaint Review: Hertz - Bozeman, Montana
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Hertz
Airport Bozeman,, 59714 Montana, United States
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Hertz Seriously unsafe. Bait and switch routine. Bozeman, Montana
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Had an accident which disabled my vehicle the night before Thanksgiving. Car versus deer. Not a lot of selections for rentals in Bozeman Montana on Thanksgiving Day. So, I rented a car from Hertz through priceline. I did the dealer select. I've done that before. I've had one other incident with Hertz A few years ago which made me hesitate, but I thought, well, that wasn't even here in my Hometown, where I grew up, at the airport that my cousin built. So I gave it a try.
I spent $50 on Uber to get there. When I got there, they asked me if whatever make a vehicle was fine and I said I had no idea as I had never heard of it. so I went out to the vehicle and it was a little sports car with very wheel clearance and not all weather tires. In Bozeman Montana. In Winter. I came back in and asked if that was the only option, being as that would be deadly on our icy roads, and wholly unable to handle the farm road where I live, and the rural hospital that I work at.
They told me they'd be glad to upgrade me for a fee. So I showed them my picture of the lack of adequate clearance for this kind of driving that we do out here On icy roads mountain passes, and farm roads, and potholes etcetera that come with rural living. This kind of car is actually in my opinion criminal endangerment to put somebody in that kind of vehicle on these roads. I got flip answers and made fun of.
I called Hertz customer service phone number. To see if those people could help me out. While I had them on the phone the front desk was so horrible to me and ended up taking, at my suggestion my phone, my phone to talk directly to the front office. The woman,, no mask on, wS hostile to me and threatened the Hertz Customer Service agent on the phone. They were so horrid to me and so threatening to the agent that the agent ended up actually refunding my money.
Of course, I lost out on priceline fees AND some 3rd party collision et cetera. Luckily, The car rental next door was happy to rent me an adequate vehicle. Seriously mentally unstable and hostile employees, engaging in bait and switch and who knows what else...
