- Report: #1284800
Complaint Review: Hertz Car Rental - Nationwide
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Author Confirmed
Why?
Hertz Car Rental
Nationwide, USA
Phone:
817-284-0656
Web:
www.Hertz.com
Categories:
Business Rating:
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Hertz Car Rental Or The Hertz Corporaton Or Hertz Ill treatment of college age daughter renting car Hurst Nationwide
Daughter Rented car online included collegiate discount. When picking up the car, management at Hurst Tx location said "they don't know anything about that". When she dropped off the car, the individual said the interior "looks like crap" and that there had been a pet inside. Actually, one of the passengers had a blanket that shed somewhat on the black fabrick of the car seat. She went to Walgreens and bought a lent brush and cleaned it thoroughly. When I arrived, I was livid that she had to do that and expressed my anger at the company's treatment at a young college girl, just because they could pick on her. I reviewed the interior and it was in excellent condition. I believe, in spite, the rental agency charged a $200 fee to her credit card.
I sent a complaint over Hertz.com and it took well over a week for somebody to respond. Because I was not on the contract, they asked for my daughter's email and would respond directly to her. I immediately gave it to them and it took them well over two weeks to respond to her. They ended up applying the college discount but said they could not refund the fee for "smoking" in the car - WHICH WAS ABSOLUTELY RIDICULOUS. National Hertz and the local Hertz can't seem to get their story straight - first its pets in the car, now it's smoking in the car. My daughter, nor her friends, do not smoke and nobody smoked in the car. Nevertheless, that's not even what the agency that received the car claimed.
