- Report: #1481258
Complaint Review: Hertz Car Rental - Hanover Maryland
Reported By:
Michael -
Minneapolis, Minnesota, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hertz Car Rental
7416 New Ridge Rd Hanover, 21076 Maryland, United States
Phone:
410-684-7900
Web:
www.hertz.com
Categories:
Business Rating:
(0)
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Hertz Car Rental Bait and switch. Hanover Maryland
Reserved a vehicle on Priceline and PREPAID it 10 days in advance of our arrival. When we arrived at the Hertz desk they said "we do not have the size car you reserved and we can offer you an upgrade but you'll have to pay the higher amount." We refused the upgrade and Hertz then told us it "45 minutes to an hour" for our car. We stepped aside and tried calling Priceline and they send the call to Hertz. The Hertz customer service person told us "I don't know what is going on at that branch and can't do anything about it." We also spoke to another customer who had been waiting for over 2 hours for a car. We walked away and rented at Avis and were treated awesome! We will NEVER use Priceline or Hertz again!
When we contacted Hertz Customer Service we received and email back that said:
"As this reservation was received as a direct computer to computer transaction and a Hertz representative was not involved with the booking process, I am unable to provide a refund until the original return date has passed. Our records indicate that date to be Thursday, May 9, 2019. Therefore, I recommend you contact the booking entity directly for assistance with your refund amount of $199.17. Otherwise, I will review this matter and process the refund request on May 10, 2019.
Your business is appreciated, and we look forward to being able to provide service on future rentals. If you have any additional questions regarding this matter, please feel free to contact me directly at [email protected], or if you prefer a telephone conversation, 239-301-7000.
Warm Regards,
Audrey B.
Hertz Executive Customer Services
https://www.hertz.com"
UPDATE 6/29/19-Ahhh Hertz BTW we spent hours on the phone with you and are done with that game.
We did call Hertz and they promised a refund; unfortunately they never delivered on this either and we were forced to dispute it with Visa. This whole headache occupied several hours of time. When we get a chance we will be posting the entire experience; including the email to refund us on RipoffReport.com
