- Report: #1354895
Complaint Review: Hertz car rental Washington Dulles airport - Dulles Virginia
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Hertz car rental Washington Dulles airport
23540 Autopilot Drive Dulles, 20166 Virginia, USA
Phone:
(703) 471-6020
Web:
https://www.hertz.com/rentacar/location/unitedstates/virginia/dulles/IADT26
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Hertz car rental, Washington Dulles airport Scandalous business practice: charged extra 600USD over a pre-booked 208USD 3 days rental Dulles Virginia
Very bad experience today @Hertz Dulles airport: after a 3 days van rental booked in advance 208$, with a voulcher issued by a travel agent, I got charged 600$ extra (on the voulcher) when returning. The clerc when I pickup the car upon arrival gave me a supposedly "free upgrade" to a better car, unsollicited. The "better car" truned out to be a top of the line luxury van, with my colleagues we though "how nice of Hertz" to give us this free upgrade.
It turned out that while doing the paperwork to get the car, the clerc tricked me in signing-up a document, presenting it to me among the other classical signing stuff. As I did not expect any extra cost for a free upgrade, and the guy did absolutely not tell me anything on extra cost, I signed without reading the fine print. I did discuss with him adding insurance on my company voulcher, and accepted this, so in all earnest I thought I was signing-in for the insurance. When returning the car, and getting the bill I was shocked to see an additional charge making me pay 4 times the original cost ~800USD vs. 200USD. Going to the front desk to solve what I thought was a mistake, the girl explained she could not do anything because I had signed a piece of badly printed paper for an upgrade at 199USD per day. My jaw dropped: the clerc when I picked up the car did a really good job tricking me into what is a forced sale, maliciously getting my signature. I called for the manager on-duty, who absolutely refused to hear anything: I had signed, I had to pay. It's pretty obvious that when you book and prepay for 208USD for a 3 days rental, you are not going to add 199USD. The best scams are the most improbable ones, as it turns out. The clerc must have congratulated himself on tricking me like this.
I am a pretty seasonned traveler, been all around the world, leaved 8 years in the US, rented cars an uncalculable number of times, never seen such a scam. This is actually pure robbery. The fact is that when you go to Hertz you tend to trust them, not think they are going to trick you. When I go to third world countries I am much more prudent, but here in the great USA, I would not imagine to be treated like this. I suspect that the clerc is getting a bonus for his "sale". I wouldn't be schoked to learn that he even gets trained for this type of "sale" by Hertz management. Hertz must STOP these scandalously shocking business practices.
I'm now getting back to France and will see whatever means I have to file a formal complaint, and try get the money back to my company. If I can get help from this report, I'd appreciated it. This type of practice must be condemned and banned.
