- Report: #1470799
Complaint Review: Hefei Century Five-star Kitchen Equipments Co. Ltd. - Hefei anhui
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Author Confirmed
Why?
Hefei Century Five-star Kitchen Equipments Co. Ltd.
no 12 Shuangfeng Road, Shuangfeng Economic Development Zone, Anhui, China 23113 Hefei, 23113 anhui, China
Web:
www.soppas.com
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Hefei Century Five-star Kitchen Equipments Co., Ltd. Soppas lower value items substituted into order, and incompatible items sent, without recourse Hefei anhui
BEWARE before using this company.
I have given this company ample time to rectify the following problems before posting this, as they have refused to engage I am forced to warn others not to make the same error we did in using them.
We completed a large order with Soppas paying well above the normal price for the extra assured quality.
Upon delivery, many of the items were intentionally swapped for cheaper inferior models.
Also, none of the items was rated for the Gas type specified for our country (even though it was assured beforehand)
Many customisations and specifications were simply ignored.
Our Agent Johnny Chen refused to acknowledge the issues and rectify any of the problems even at extra expense to ourselves. This has cost us many times the value of the order in lost productivity.
Post sales service is terrible and unethical.
Happy to provide any further information should you need more information
