Bethea jenner
Milford,#2REBUTTAL Owner of company
Tue, February 02, 2010
To the customer in Hurst Texas,
The Bracelet of Power is NOT made of stainless steel. All jewelry that is labeled .925 Sterling Silver by our manufacturer is indeed .925 sterling silver. The company that makes our jewelry strictly adheres to the guidelines of .925 sterling silver jewelry. All of our items are of the highest quality.
Your jeweler made a mistake- all of our jewelry that is labeled sterling silver is exactly that.
I ask that if you have a customer service issue, you contact my customer service department directly- rather than making a complaint online without ever speaking to our company directly. I work diligently to make sure that every single customer service issue is resolved and that all of my customers are happy and satisfied.
The Bracelet of Power is one of our most popular and praised items. Below are just a few of the endless testimonials from happy customers:
"I find the Bracelet of Power very enchanting and beautifully made. It seems impossible that it costs under $100 along with the tear drop that is just magnificent. It is very stunning to look at. I have this bracelet beside my pillow ever night. I have been given encouragement and faith and I feel positive about my future. Thank you again." ~ Grace
"I just have to tell you that whenever I wear the Bracelet of Power...I get such positive vibrations and reactions from people that I come in contact with." ~Lisa
The people that wrote these testimonials were so pleased with the jewelry that they were inspired to write in and tell me. But the man that made this complaint, along with other that have made complaints on this site, has never contacted my customer service to give me an oportunity to resolve their issue.
Please, contact me if there is ever an issue.
Thank you,
Bethea Jenner