- Report: #173568
Complaint Review: Harrah's Cherokee Casino - Cherokee North Carolina
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Harrah's Cherokee Casino
777 Casino Dr Cherokee, North Carolina, U.S.A.
Phone:
828-4977777
Web:
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Harrah's Cherokee Casino Poor Customer Service, Never answer complaints, Tourist Trap, Too TIGHT!!! Cherokee North Carolina
Beware, this casino is operated and owned by the Cherokee Indians and under the federal gaming regulations. They pay a small percentage to staff a few harrah's employees and use the Harrah's name. They have exceptionally poor customer service and to not care about any complaints and they do not return calls and you only reach voice mail. The food is overpriced, the rooms are overpriced, customer service does not exist. Comps are very hard to earn you receive 1 cent for every 5.00 played through the machines. Most of the coupons received through the direct mail department cannot be used. Rooms are never available.
I have played at many Harrah's properties and have always enjoyed myself, but this property is terrible in every aspect of business. It is located near the Great smokey Mountains National park and has more tourist than regular customers. I have been there several times since 1999 and not once have i hit any money not even a few dollars. I constantly hear how "tight" the machines are.
If you like bad overpriced food and rooms and no customer service and pay high fees...3.00 for ATMs or up to 6% to cash a check or fees of 4.50 up to over a 100.00 to use a credit card and you love to loose the hard earned money, then this is the best tourist trap in North Carolina.
Barbara
Oak Ridge, Tennessee
U.S.A.
I have played at many Harrah's properties and have always enjoyed myself, but this property is terrible in every aspect of business. It is located near the Great smokey Mountains National park and has more tourist than regular customers. I have been there several times since 1999 and not once have i hit any money not even a few dollars. I constantly hear how "tight" the machines are.
If you like bad overpriced food and rooms and no customer service and pay high fees...3.00 for ATMs or up to 6% to cash a check or fees of 4.50 up to over a 100.00 to use a credit card and you love to loose the hard earned money, then this is the best tourist trap in North Carolina.
Barbara
Oak Ridge, Tennessee
U.S.A.
1 Updates & Rebuttals
Paul
Tulsa,Oklahoma,
U.S.A.
how to go to casino's
#2Consumer Comment
Tue, June 03, 2008
U shouldnt be atm'ing it at a casino anyway. The dumbest thing to do is to spend $$ at a casino. I comp all the time.... I end up breaking even on costs (not including gambling) by comping all meals & even my stay there.. Gambling, I eat the most when gambling because many will give u food & drink while gambling for free... (not all though). But in all cases, I go with cash only, and leave my cc's at home and go with the idea of entertainment,and not to 'get rich'. In light of that, I end up making money or breaking even. My dad though would actually avg out to $5k per visit. But he always flew to LAs vegas for free (AA retireee) and get all else per being a senior citizen and a regular.
