- Report: #1466135
Complaint Review: Happy gift card by MetaBank - New York, Chicago, Albany New York, California
-
Author Confirmed
Why?
Happy gift card by MetaBank
5501 S. Broadband Ln. New York, Chicago, Albany, 57108 New York, California, United States
Phone:
855-606-3494
Web:
https://www.doctorofcredit.com/metabank-releases-new-happy-gift-card-line-alongside-their-everywhere
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Happy gift card by MetaBank This Happy Lady Gift card is FRAUD! They fool, trick and steal people's money! DO NOT PURCHASE THIS GIFT CARD! The gift cards they sell are fraudulent.They steal people's money. Not accepted at stores. Money is gone missing New York, Chicago, Albany New York, California
Report Attachments
I got a "Happy" lady Gift Card of $200 as a birthday gift from my friend. (My friend gave me the receipt as well, where it shows that he did pay $200 for it). So, I decided to use it at Saks Fifth Avenue OFF 5TH store, since this store was one of the few stores that "was supposed" accept this gift card. When I tried to pay for my purchases at Saks FA OFF 5TH store with the gift card, the transaction got declined. The store manager had made a couple of more attempts to use the gift card, but it kept declining. The store manager told me that I was a third person who tried to use this card unsuccessfully. I got very disappointed and paid for the purchase with my debit card. Later that day, I went to Sephora store, hoping to use this gift card there (Sephora was another store that was "supposed to accept" this gift card).
Again, the transaction got declined, and i had to pay for the purchases out of my pocket. So, I called the "Happy" lady gift card customer service, and the representative told me that i had a ZERO balance. Excuse me???? When I asked her where the card was used, she told me that it was used at Saks FA OFF 5TH store, where it was actully declined and where I had to pay with my debit card. I explained to her what actually happened, but she said there's nothing she can do and that I needed to contact the Saks store. So, I called the Saks FA OFF 5TH store, and the manager was able to pull the transaction where it showed that the "Happy" lady gift card was declined. She even e-mailed me the screen shots of it. At this point, my question is, "Where is the money?" I'm so disappointed. The name of this "Happy" lady gift card should be renamed into "Sad" lady gift card. I'm going to file a case, and start the investigation, but I feel like I won't be able to get the money back, the way they responded to me. It feel slike they just stole my friend's money and my happiness, and this is not fair.
1 Updates & Rebuttals
Elmira
New York,New York,
United States
I got my money back!
#2Author of original report
Thu, November 29, 2018
I got a call and an e-mail from Happy gift card representatives. They did an awesome job to co-operate with me and get my lost $200 back into my card. Today I was able to use it. Their customer service was above and beyond! I was really impressed with their professionalism and expertise. Thank you! I wished I could remove my report now, but there's no such option...
