Complaint Review: Hampton Inn - Charlottesville Virginia

Hmm. . .Zob, I don't think you read Debra's original post correctly. Did you not see that a hotel employee had made another key for the room without making a reasonable effort to check the veracity of the questionable man's story? If it hadn't been for the employee's *complete* disregard for the guests' safety, the room would not have been broken into. If it were just any run-of-the-mill break-in, of course the hotel would not be liable. This situation is totally different. Also, its 5 years old, Zob. After that amount of time, your response just makes you look catty. Really.

It is YOUR responsibility to read the legal notice posted on the back of the guest room door when you stay in a hotel. In the state of Virginia, a hotel is not responsible by law for any items left in a guest room. Safe deposit boxes are available at the front desk for guests' use to store valuables. This is one reason you are having such a hard time getting results; the law is on the side of the hotel. Another reason is your probable exaggeration. Had you been honest and said that you had $200 worth of clothes stolen from a suitcase, the hotel probably would have compensated you immediately. But when you exaggerate and say that you lost $6500 (!) from a suitcase, the dishonesty on your part is so obvious that it screams of fraud. I wouldn't waste my time or money if I were you on lawyers unless you can prove that you had over six thousand dollars in your suitcase, and have a really good explanation as to why you ignored the legal notice in your hotel room informing you that you are the one responsible for any items that you leave in your room. The responsibility in the eyes of the law in Virginia lies squarely on your shoulders. This has nothing to do with the Hampton Inn brand either, the same situation would have occurred in any brand hotel if you report that a felony has been committed and then wonder why the the hotel manager would not handle it and instead turns it over to their insurance company and their attorneys for resolution.

Yep, You guessed it. STILL WAITING. We have been since Jan 11, 2003 for them to settle our claim. Please help me boycott Hampton, Hilton etc. They claim ownership to 100's of hotel chains under different names. Home office in Calf. Their web address http://www.hiltonworldwide.com However, every one of the Hampton contact addresses come back as name not known, returned to sender. SELECTIVE is based out of N.J. Yep. I'm ill as hell. and I have put a call in to my Lawyer. Enough is Enough.

WE were finally contacted by their insurance company, 2 weeks ago...HOWEVER, Here it is 02-12-03 and we are still waiting FOR THEM TO FINISH THEIR INVESTAGATION. Who are they investagating and what has that got to do with us, they know what happened, we sure as hell didnt have access to secuity camera or key codes or computer data. I resent the fact they think we are dumb country girls not smart enough to figure out their trying to pass this off as our fault. WHY are we having to deal with THEIR insurance, they keep asking questions, but wont answer ours. I believe if I was in their shoes I would have taken care of the customer quickly and quitely and then pursured the insurance and quilty person or persons. I guess nice is not going to get us anywhere.

Here it is the 29th of Jan 2003 and STILL NOTHING but computer words from PUBLIC RELATIONS in TEXAS. I CALLED to speak with the district manager and was told he had been advised not to speak to us or answer questions. As of yet we have not obtained legal counsel,, BUT thats about to change. WE have had 5 lawyers contact us in regards to this , begging for the case. (Yes I sent the information to them just in case we procced with a suit). I also have sent our story to newspapers and tv stations. Looks like thats the only way we are going to get their attention. Just think,, SECURITY is at the highest level I have ever seen in my life time and a perfect stranger walked in off the street and obtained a key card at a major hotel chain with out ID, permission or verifacation. This could have been YOU making this report or My Child after I had been killed, raped, etc. We will never know what if's ,Thanks to dead bolts (I locked after we were in for the night) but WHAT IF I had'nt..????

Would you believe I was sent a E-Mail Thanking me for staying at the Hampton Inn. AND to inform me my comments and report was being forwarded to TEXAS.. STILL not a word of concern, nor a I'm sorry..

Further more in my search for answers I came across a number of news paper articals about a serial rapist in the area who fit this STRANGE MANS description to a tee..His targets, women over 20 , white, and 1 of his many assualts was in a hotel room. (Nov.2002).

Debra & Shirley
Clarksville, Virginia
U.S.A.