- Report: #82826
Complaint Review: H & R Block & Debbie Branch Manager - New Castle Indiana
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H & R Block & Debbie Branch Manager
113A South Memorial Drive New Castle, Indiana, U.S.A.
Phone:
765-529-5249
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H & R Block - Debbie - H & R Block Branch Manager irresponsible tax prepare filing charges deducted out of tax check week goes H & R block calls and wanting payment for services charges New Castle Indiana
People representing H & R Block as a tax preparer need to be more responsible and more educated in tax preparation. Here is a whole lot of games and deceptive impressions. I had my taxes prepared here in New Castle, Indiana. aknowledged twice by preparer and myself, that the charge will be taken out of the total return, we find out 5 days later that we need to pay a service charge as it has not been sent yet.
Explaining the situation to Mrs. Debbie? manager, she stutters and stammers around making excuses for herself and her employee, I make an additional appointed time to go into pay the charge that was not taken out as told, so I can get my money, also making sure that any corrections necessary were accurate on tax paperwork. 2 weeks go by, I call the IRS to see how close I am to recieving my check, "not yet received call back in a week if it has not be received by a certain day". So, intuition told me to Call H & R block...GUESS WHAT. They failed to send it, the reason was they put it in the wrong drawer.
Now isnt that professional.... Frustrated but still remaining respectable, I make an appointment to come in and receive my service charge refunded to me, as there way of apologizing. I requested to speak to the manager Debbie, just wanting to understand why such a problem with such a simple task, taking over 35 days just trying to get my tax papers sent in. because it was their second error I wanted them to direct deposit it, Debbie refused to talk to me, and instructing another person to do her explaining, This person who I presumed was one of this branches tax preparer but introduced himself as Debbies husband, explained to me that it would take longer for direct deposit than it does by mail and, that the problem was taken care of as it was sent it out first thing that morning.
Now I know they hold on to checks to collect interest, and that, in its self is fraudulent, as you the tax payer, goes into H * R block with every intention to have your papers prepared right then and there, and then they be sent in on the same day... Am I wrong? If not, then I think that there needs to be more H * R block company books audited as they cant even get a simple service completed correctly without screwing it up.
Just how much money do they attain, if true, by collecting the interest while purgering themselves to the customers, causing weeks of delay, and making the tax payer wait for their money promised, is dishonest and irresponsible.
Aron
New Castle, Indiana
U.S.A.
Explaining the situation to Mrs. Debbie? manager, she stutters and stammers around making excuses for herself and her employee, I make an additional appointed time to go into pay the charge that was not taken out as told, so I can get my money, also making sure that any corrections necessary were accurate on tax paperwork. 2 weeks go by, I call the IRS to see how close I am to recieving my check, "not yet received call back in a week if it has not be received by a certain day". So, intuition told me to Call H & R block...GUESS WHAT. They failed to send it, the reason was they put it in the wrong drawer.
Now isnt that professional.... Frustrated but still remaining respectable, I make an appointment to come in and receive my service charge refunded to me, as there way of apologizing. I requested to speak to the manager Debbie, just wanting to understand why such a problem with such a simple task, taking over 35 days just trying to get my tax papers sent in. because it was their second error I wanted them to direct deposit it, Debbie refused to talk to me, and instructing another person to do her explaining, This person who I presumed was one of this branches tax preparer but introduced himself as Debbies husband, explained to me that it would take longer for direct deposit than it does by mail and, that the problem was taken care of as it was sent it out first thing that morning.
Now I know they hold on to checks to collect interest, and that, in its self is fraudulent, as you the tax payer, goes into H * R block with every intention to have your papers prepared right then and there, and then they be sent in on the same day... Am I wrong? If not, then I think that there needs to be more H * R block company books audited as they cant even get a simple service completed correctly without screwing it up.
Just how much money do they attain, if true, by collecting the interest while purgering themselves to the customers, causing weeks of delay, and making the tax payer wait for their money promised, is dishonest and irresponsible.
Aron
New Castle, Indiana
U.S.A.
4 Updates & Rebuttals
Employee
New Castle,Indiana,
U.S.A.
Thorn in my paw
#2UPDATE Employee
Wed, July 13, 2005
I am an employee of H&R Block and just had to throw my two cents in. I am not Debbie but I remember this client quite vividly. Unfortunately, we run across this problem quite frequently. The problem I am speaking of is a few of our clients not understanding what we tell them. I admit, to certain clients, taxes are an overwhelming and hard for them to understand, even when we do them for them. We are all trained to explain, explain, explain what is happening with our client's return (Ie.. how it is being filed). We still have clients that still do not comprehend the different filing options. "Mr. Aron" was one of the clients. In his case, the return was not finished because "Mr. Aron" was unsure whether he wanted to pay the extra money for a bank product. Bottom line... listen and ask questions if you don't understand. Just a tip for everyone out there: If you don't sign any paperwork, then nothing has been done. We cannot do anything with a clients return until we have signatures. This is true in almost any business atmostphere these days. As far as the interest...hahahaha... I would like to know how we get interest from your tax check. We don't write your tax checks, so they don't come from our bank account. I guess those comments made by "Mr. Aron" proves the time old quote "You can lead a horse to water but you can't make him drink."
Employee
New Castle,Indiana,
U.S.A.
Thorn in my paw
#3UPDATE Employee
Wed, July 13, 2005
I am an employee of H&R Block and just had to throw my two cents in. I am not Debbie but I remember this client quite vividly. Unfortunately, we run across this problem quite frequently. The problem I am speaking of is a few of our clients not understanding what we tell them. I admit, to certain clients, taxes are an overwhelming and hard for them to understand, even when we do them for them. We are all trained to explain, explain, explain what is happening with our client's return (Ie.. how it is being filed). We still have clients that still do not comprehend the different filing options. "Mr. Aron" was one of the clients. In his case, the return was not finished because "Mr. Aron" was unsure whether he wanted to pay the extra money for a bank product. Bottom line... listen and ask questions if you don't understand. Just a tip for everyone out there: If you don't sign any paperwork, then nothing has been done. We cannot do anything with a clients return until we have signatures. This is true in almost any business atmostphere these days. As far as the interest...hahahaha... I would like to know how we get interest from your tax check. We don't write your tax checks, so they don't come from our bank account. I guess those comments made by "Mr. Aron" proves the time old quote "You can lead a horse to water but you can't make him drink."
Employee
New Castle,Indiana,
U.S.A.
Thorn in my paw
#4UPDATE Employee
Wed, July 13, 2005
I am an employee of H&R Block and just had to throw my two cents in. I am not Debbie but I remember this client quite vividly. Unfortunately, we run across this problem quite frequently. The problem I am speaking of is a few of our clients not understanding what we tell them. I admit, to certain clients, taxes are an overwhelming and hard for them to understand, even when we do them for them. We are all trained to explain, explain, explain what is happening with our client's return (Ie.. how it is being filed). We still have clients that still do not comprehend the different filing options. "Mr. Aron" was one of the clients. In his case, the return was not finished because "Mr. Aron" was unsure whether he wanted to pay the extra money for a bank product. Bottom line... listen and ask questions if you don't understand. Just a tip for everyone out there: If you don't sign any paperwork, then nothing has been done. We cannot do anything with a clients return until we have signatures. This is true in almost any business atmostphere these days. As far as the interest...hahahaha... I would like to know how we get interest from your tax check. We don't write your tax checks, so they don't come from our bank account. I guess those comments made by "Mr. Aron" proves the time old quote "You can lead a horse to water but you can't make him drink."
Employee
New Castle,Indiana,
U.S.A.
Thorn in my paw
#5UPDATE Employee
Wed, July 13, 2005
I am an employee of H&R Block and just had to throw my two cents in. I am not Debbie but I remember this client quite vividly. Unfortunately, we run across this problem quite frequently. The problem I am speaking of is a few of our clients not understanding what we tell them. I admit, to certain clients, taxes are an overwhelming and hard for them to understand, even when we do them for them. We are all trained to explain, explain, explain what is happening with our client's return (Ie.. how it is being filed). We still have clients that still do not comprehend the different filing options. "Mr. Aron" was one of the clients. In his case, the return was not finished because "Mr. Aron" was unsure whether he wanted to pay the extra money for a bank product. Bottom line... listen and ask questions if you don't understand. Just a tip for everyone out there: If you don't sign any paperwork, then nothing has been done. We cannot do anything with a clients return until we have signatures. This is true in almost any business atmostphere these days. As far as the interest...hahahaha... I would like to know how we get interest from your tax check. We don't write your tax checks, so they don't come from our bank account. I guess those comments made by "Mr. Aron" proves the time old quote "You can lead a horse to water but you can't make him drink."
