Complaint Review: Gulf Coast Transmissions - Cape Coral Florida

The first week of July 1999 my 1992 Buick Park Avenue began not

responding to pressing the gas petal and moving forward.

I took my car to Gulf Coast Transmission and they told me I

need a complete new transmission and the cost was $1900.

We paid the money up front (cash). We picked the car up

the next week, the car still drove a little strange ran

very high RPM's but it did drive/go. After a few days the

car died on us and would nt move forward, we took it back

to Gulf Coast and they told us a motor mount had broke and

leaked all the Transmission fluid out. They repair that and

filled it back up and I had to pay them another $190.00 to

do so.

A few days later I picked the car up and did my normal

driving routine to work, daycare / school for my kids,

grocery shopping etc and all seemed OK.

Then it acted up again less than one week later leaking

transmission fluid in my driveway etc. I was stranded

without a car and two kids and a job to have to try to get

to it was very difficult for me and my family but we

managed. I walked many places and it caused me to be late

for my job lose pay etc. While Gulf Coast took my car and

fixed it yet again and I was told it was the same problem

motor mount broke and leaked out my fluid.

I picked my car up again days later and drove around for 2

weeks around town and all seemed OK.

The next weekend I had to take my car to ST Petersburg

about 100 miles away on Friday evening to take care of some

business up there. When I arrived into St Pete, my car

began to again act strange and then it stopped altogether.

I was able to get it into a corner gas station and they

looked at it and told me the transmission fluid looked

burnt & low. It was 10:00pm so the next morning I called

Gulf Coast and spoke with the shop manager who told me he

would have a tow truck come pick it up and bring it back

to him to repair and that he would pay for me to rent a

small car.

I returned home to Cape Coral and picked my car up a few

days later

and found that my steering column had been taken apart as

if someone tried to hot wire my car, the shop manager told

me it came in that way.

I called the towing company that picked my car up in ST Pete

and they said when they dropped it off at Gulf Coast it was

fine. Together we called Gulf Coast and told them this, a

few days later Gulf Coast shop manager called me and told

me that it a couple of other cars had been vandalized in

his lot too so he would cover my damage since he must have

been mistaken about my car coming in that way (damaged).

My car died yet again on me driving around town and we

took it back asking for our money back and a full list of

parts he had put in they told us they had replaced ALL the

transmission parts complete. I know it is law that they

give us this detailed list but they will not. We have a

receipt for our money saying for transmission repair

$1900.00 paid in full July 2, 1999. that is all.

My husband Brian asked the shop manager if we could rent a

car while it was being fixed this time as it was too

difficult to get around without one and 2 small children (3

and 6 years old) He told us that was fine/OK.

When we went to pick up this time and give then the car

rental bill for a small car Gulf Coast told me they would

not pay for the rental!! They explained all they meant when

they told us it was OK for us to rent a car this time, was

that they did not CARE, they did not mean they would pay

for the car rental during this repair!! So we have paid

out the money for the money or the rental and all other

inconveniences and picked my car up and the steering column

is still not repaired from the break in at their shop (they

claim parts are still on order for it for the past three

weeks, we find that hard to believe) and my car is still

leaking transmission fluid and not driving correctly. We

have to keep adding fluid and riving around with a can or

two in the car with us at all times.

We need the money back from this shop so we can take it

somewhere else to be fixed properly. They refuse now to

even speak to us now!!

They know we are moving out of the area soon and they are

hoping we just leave and forget about all this but this is

our man car for transportation so we cannot just forget

about it.

Anything you can do to help us out will be GREATLY

appreciated in getting our money back and/or our car fixed

we are now broke from spending this money.

Thank you

Jackie & Brian

Mohr

[email protected]