ThomasR
Dallas,#2General Comment
Thu, June 06, 2013
Unfortunately you got hooked into a timeshare presentation; Mayan Palace is known for particularly hard sell tactics. ALL the transfer companies, car rental companies, etc. are OUTSIDE the airport. The people between Customs and the doors to the outside are almost all timeshare reps (couple of kids trying to make a few bucks hauling luggage for folks also). If you go back to the Riviera Maya do not stop or talk to any of these people until you get outside. If you feel you must be polite just say No gracias and keep walking with your eyes down or straight ahead. Most of them wear these really official looking uniforms and will tell you all sorts of lies, like how you have to show them your transfer papers, etc. Just ignore them and keep going. You should read this article from Mexican Timeshare Solutions on how most of the scams are being committed: Mayan Palace Timeshare Scam
IsabellaP
Miami,#3Consumer Suggestion
Wed, March 13, 2013
Mayan Palace sales tactics are hardcore and they will tell you anything you want to hear to get you into the contract and keep you in contract with them. It is too common for the sales representative to offer you an upgrade if you already own a timeshare with them. Most of the Mayan Palace Timeshare Scams being committed by the Sales representative is that they dont let their buyers know they have a 5 days cooling period if they wish to cancel; instead, they repeatedly tell they buyers once the contract is being sign there is no cancellation period.
Adamf663
Scottsdale,#4Author of original report
Fri, August 07, 2009
They saw a report I filed on complaints.com and a representative of theirs worked to resolve my complaint. The money that was taken from me has been returned.
Adamf663
Scottsdale,#5Author of original report
Fri, July 17, 2009
Ooops; the presentation was supposed to be 90 minutes not 45. It ran over but I didn't mind as the kept us entertained with the tour of the resort and talk about cancun.