- Report: #1330162
Complaint Review: Groupon - Illinois
Reported By:
Anea -
Atlanta, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Groupon
Illinois, USA
Phone:
3126765773
Web:
www.groupon.com
Categories:
Business Rating:
(0)
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Groupon Did not issue refund Chicago Illinois
I made a purchase on Groupon for iClear (an orthodontic practice in the Atlanta area). I was told by the orthodontic office that I am not considered a candidate and that I should contact Groupon for a refund. I then contacted Groupon as I was told by the orthodontic practice and they assured me that they will refund my money onto the card that I have on file. I switched banks almost two weeks prior to contacting Groupon for a reund, I switched from JP Morgan Chase bank to Bank of America and I also updated that information in my Groupon account. Unfortunately, for some strange reason, Groupon proceeded to have the refund sent to my old account, which was officially closed at the time. I have contacted the bank twice to ensure that they have not recived my refund.
Chase assured me that my account was officially closed and they have already refunded my remaining balance. Chase also assured me that any funds sent to Chase will be immediately returned to the merchant. I have a series of e-mails from Groupon constantly insisting that Chase has my funds. I keep trying to explain that my refund was sent back to Groupon and Groupon keeps telling me that it's not. These e-mails back and forth continued for almost a week and a half. I just received an e-mail from them stating that they will just issue me "Groupon Bucks" which is not how I paid for my Groupon. All I want is my original form of payment back onto my updated account information as they have assured me, and in a timely fashion. This has gone on too long and I should be able to receive my refund as quickly as they processed it. They take the money immediately, but hassle to return it if services are not rendered. Even though they assured me that if I cannot use the voucher as deemed by the merchant, then they will willingly refund it. I can forward the e-mails from them if need be.
