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  • Report:  #1332617

Complaint Review: Greg Denton - Nartionwide

Reported By:
Greg - Helena, Montana, USA
Submitted:
Updated:

Greg Denton
Nartionwide, USA
Web:
www.fastspring.com
Tell us has your experience with this business or person been good? What's this?

Off the internet, I ordered a make at home kit to build a device to save 80% on my electic bill.  They said it would fit in your pocket and said 100% refund.  The item when built is 20 cm. in diameter and they didn't mention you needed an induction cook top to run the device.

About the refund, they have no refund phone number or no way of contacting Fastspring!!  All numbers I called are recorded messages or the people are unavailable.

My email is: [email protected]

My phone # is: (((REDACTED)))

I used PayPal to pay for the order.



2 Updates & Rebuttals

FastSpring Support

Santa Barbara,
California,
USA
Complaint Resolved

#2UPDATE Employee

Wed, November 09, 2016

FastSpring handles orders on behalf of the provider of the product purchased by Mr. Denton. We received multiple inquiries regarding this refund request and after determining that our replies were not reaching Mr. Denton, our support team reached out to him directly and proceeded with the full refund as requested and guaranteed by the 30-day refund policy. We can always be reached directly using the contact info provided on fastspring.com


Fastsprings

#3Author of original report

Thu, October 13, 2016

I finally got my refund and want my case with you dropped and deleted!

Thank you.

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