Complaint Review: GreenGeeks Hosting - Internet

GreenGeeks is The Worst Hosting Company We Have EVER!!!! EVER!!!! Used

They are liars and do NOT refund your money when they say they will (in fact the timeline changed after numerous calls).

Take a look at their SWEET web hosting offer here (the one to suck you in):

http://greengeeks.com/web-hosting/

See the asterix after the $3.95 a month?

Now scroll down to the bottom of the page...nothing there!!!

So click: Get Started

Fill in your info and go...

And you are a happy camper until the receipt comes into your inbox...

Surprise...Surprise!!!

You have a HUGE charge.

They have it automically setup so your credit card is charged for THREE YEARS!!!!!!!!!!!

So you call them and ask for a refund...

Initial Call..."Sure just enter your info online, hit cancel/refund and we'll take care of it..."

Call 1...."Ok you'll get your refund shortly...but we may have a counter offer for you." "NO!!!!!" I said!!

Call 2...."Yes everything looks good so within 12 hours it should be back in your account."

Call 3...."It's always a 12-24 hours wait" (24 hours had passed)

Call 4...."Not sure what's wrong...we'll put in rush request." (48 hours)

Call 5....They should be working on it shortly (72 hours later)

Call 6....You're next in line, so it should be within the hour (96 hours later)

Call 7...."I have no idea what the hold up is!"

Call 8...."It's usually 5-10 days." (100 hours later)

As of this posting...NO REFUND!

Each person we spoke to is a virtual assistant (a contract employee) and not at the Agoura Hills location.

They all seem to be expecting angry calls and are very defensive.

Yet they can do NOTHING!

Why? Because it's being run and dictated by Trey Gardner...And he hates to give your money back (See CNBC American Greed)

We have had hosting with Hostgator, 1and1, Dreamhost & Godaddy.

All give IMMEDIATE refunds while you wait on the phone!!!! But not your funloving, Green Geeks...

30-Day Money Back Guarantee

GreenGeeks offers an unconditional 30-day money back guarantee that covers cancellations on shared hosting, reseller hosting and VPS hosting made during the first 30 days of service, due to the inability to deliver satisfactory services. As a part of our strive to achieve industry leading customer satisfaction, the customer will be refunded all hosting charges made to their credit card minus any setup fees, domain name or add-ons (included and/or purchased) are non-refundable. The guarantee does not apply to accounts with non-use, misuse, and/or abuse of this agreement. Domain name registrations & dedicated servers are also non-refundable. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain registration fees are $24.95/yr. Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves GreenGeeks hosting service within the 30 day money back guarantee. Any questions regarding the 30-day money back guarantee should be forwarded to [email protected]

Here's another joke they have on their Terms of Service page:

By accepting your client contract agreement with GreenGeeks.com and GreenResellerWebHosting.com You agree not to abuse whether verbally or physically or whether in person, via email, live chat or telephone or otherwise (a) any other customer of GreenGeeks.com and GreenResellerWebHosting.com and any employee or contractor of GreenGeeks.com and GreenResellerWebHosting.com. 

This is not the only Ripoff Report about these clowns! Runnnnnnnnnnnnnnnnnnn!!!!

Real creeps. They are about as Green as my curdling blood!