- Report: #1213654
Complaint Review: Green Tree Servicing LLC - Rapid city South Dakota
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Author Confirmed
Why?
Green Tree Servicing LLC
Rapid city, 57709-6172 South Dakota, USA
Phone:
800-643-0202
Web:
https://www.greentreeservicing.com/
Categories:
Business Rating:
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Green Tree Servicing LLC Green Tree Mortgage Greentree will not sign standard paperwork for me to refinance with another bank. They won't follow industry protocol for a closing. Rapid city South Dakota
I had my home loan transferred to Green Tree Servicing LLC. My home is in a trust. I plan to refinance with another bank. Greentree needs to sign a "Direction to Convey" document for the Trust. Green Tree is currently the collateral assignee. Under normal protocol Green Tree would sign the Direction giving their approval and consent. In exchange Green Tree would receive the loan proceeds.
Green Tree has spent the last 4 months avoiding signing the document which prevents me from refinancing. They have written that I must give them the loan proceeds first before signing anything. This is not how real estate financing functions. All the documents are signed and then a Title Company disburses the funds to the appropriate parties.
Green Tree is preventing me from leaving them.
I made two previous attempts to refinance with Green Tree 18 & 12 months ago and they fouled up the first deal by getting the wrong address on the property and then writing a letter that they could not continue with the refinance.
The second time we actually closed the deal on the refinance and had all the signatures notarized. While Green Tree was collecting all the loan information and going through underwriting they kept sending new "Good Faith Estimates" with increasingly higher loan fees which I would then have them correct pointing out that they were unilaterally raising agreed upon loan fees.
When it was finally closed I had the loan fees about what they should be. But two weeks later they sent a letter with a made up excuse that the trust company, Chicago Trust, would not accept a rubber stamped signature. I contacted Chicago Trust and they denied any such event happened. Needless to say Green Tree cancelled the second refinance.
This is why I wish to leave Green Tree and refinance elsewhere. But they have found a technicality that is preventing me from leaving them which is not to sign the "Direction to Convey".
I would suggest to people considering financing a home to avoid Green Tree Servicing LLC.
