- Report: #65803
Complaint Review: Green Giant - General Mills - Minneapolis Minnesota
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Green Giant - General Mills
Number One General Mills Blvd. Minneapolis, 55426 Minnesota, U.S.A.
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Green Giant - General Mills h*o h*o h*o Green Giant Cricket Minneapolis Minnesota
In July, 2003 my wife opened a box of Green Giant frozen broccoli and discovered a large insect -- an ugly black cricket. Her appetite and the dinner were ruined.
What most surprised me is that the entire cricket was there -- somehow surviving the harvesting, cooking and packaging processes intact. That to me is a sign of poor sanitation and quality control. According to the box, the package was produced in Mexico.
I wrote a letter of complaint to the CEO and Chairman of General Mills -- the parent company of Green Giant. Weeks later, a consumer rep with the company called and left a message asking me to call back. I have several times, but she is never at the number and we play phone tag. Frustrating. The last time I called I asked her to respond in writing. It's been a month now and I've had no formal response from the company.
All I want from General Mills is an apology and reimbursement for the broccoli and two other Green Giant frozen entrees in the refrigerator -- that my wife refuses to eat.
I have been disturbed by General Mills' slow handling of the complaint and the apparent lack of interest in what is obviously a case of poor sanitation at one of their facilities.
Pat
glendale, California
U.S.A.
What most surprised me is that the entire cricket was there -- somehow surviving the harvesting, cooking and packaging processes intact. That to me is a sign of poor sanitation and quality control. According to the box, the package was produced in Mexico.
I wrote a letter of complaint to the CEO and Chairman of General Mills -- the parent company of Green Giant. Weeks later, a consumer rep with the company called and left a message asking me to call back. I have several times, but she is never at the number and we play phone tag. Frustrating. The last time I called I asked her to respond in writing. It's been a month now and I've had no formal response from the company.
All I want from General Mills is an apology and reimbursement for the broccoli and two other Green Giant frozen entrees in the refrigerator -- that my wife refuses to eat.
I have been disturbed by General Mills' slow handling of the complaint and the apparent lack of interest in what is obviously a case of poor sanitation at one of their facilities.
Pat
glendale, California
U.S.A.
