Complaint Review: Green Dot Corporation - Monrovia California

The initial problem occurred in mid August 2015.  I made a purchase at Sonic restaurant. It was declined. I had just received my automatic deposit early in the money. Embarassed I left without my food.  I then went to a store in which I purchase my cigarettes. It too was declined. I called the automated line for Wal-Mart Visa. 1-877-937-4098 And followed the prompts.

I discovered they had froze my money. I had to verify the purchases ( places I do business weekly). Once I did that a "live" person came on the phone and thanked me. Then she told me it would be 24-48 hrs before I could get access to my money. I was very upset. I explained that I had no money or would have any food for work and my utility bill would be late. 

Finally, within minutes it was cleared and Was able to use my card. I asked why they froze my card? I was told there was "suspicious" purchases on my card. I said not true. I use these places daily or weekly. I ask them why when I was in Great Smokies and Pigeon Forge why my card wasn't froze for suspicious activity? Since I had never used it there. No response.

I have since Jan 2015; always received my automatic deposit on Wednesday mornings approx. 2:00-300 a.m.September 16th I received my deposit on Wed. Morning. The following week I went to Wal-Mart to get my food like I always have. I got to register it was declined. I checked my balance and my deposit wasn't there. I called. As usually it was a nightmare. Finally I was told MY employer was at fault. I contacted my employer and they hadn't made in changes in their payroll.

This seemed so odd. I had never had any issues until my phone call in August 2015. I spoke with them again two weeks ago on October 14th, 55 minutes and 7 seconds. They still couldn't answer why I had to wait eight days to get my money, but they gave me a $25.00 credit on my card for my inconvenirnce and late charge on my bill. Water bill. I was told that someone from their corporate office would call me 16th or the following Monday 19th. I've never had any resolve from that.

The reason for my complaint today is as follows:  I checked my balance and it was $5.30. I knew that wasn't right. I had checked it and it was 40.00 and some odd cents. I checked the hist. There was a charge I knew I hadn't made. I called Wal-Mart Visa. What a living nightmare. I'm at work and on my lunch break. They took my whole break to wind up cancelling my card and was rude and said at first it would be Nov 6th before I would get my replacement card. I said like hell (I'm sorry).

They had given me the number to the co. that had made the transaction. They had credited it back while I was on the phone. I repeatedly told WALMart Visa that my card was not compromised and not to cancel it. I explained I had no more money and my auto deposit would be going in Thursday morning 29th. I had to hang up go get my supervisor and tell him I had an emergency financial crisis and I called them back.

Needless to say it just got worse. They told me they wouldn't expedite me a card and I ask what card would my deposit go to they said the new replacement card. I ask how? The routing and tracking will be the same. They said not to worry my deposit would be there. I said what d**n good will that do me if I don't get the card until the Nov 6th, and then I was told it could be up until the 9th of November. I explained  the domino effect this was about to cause and it didn't matter. 

Im livid! This company is holding my money hostage. I feel this is just retaliation for the dispute from August over them freezing my card for No reason, then threatening to hold my money for two days. The rest of the nightmare soon followed when They held my money for 8 days. Late bill with fee, but was given $25.00 immediately. They had no right to cancell my card. This is a nightmare with financial consequences, mental, emotional, undo stress. Trust me 20 + people heard the problem I was having.

i got off work at 2:00 am. I checked my balance on my card and it said $ 302.50. I rushed to the bank US BANK Sparta, Tn to get 300.00. It said insufficient funds contact your financial institution. Well I did. Long story short I have to call back in just a little while. 8:00am when a supervisor is there. I should have $35.27. They are saying $5.30. My text from them says 5.30, even though I was credited back $29.97, and it shows in their hist where it was credited back now they have what little money I have to my name, and they are holding it hostage.