This company doesn't provide realist customer support. You may only access the company customer support if you have an account with them. I purchased a moneypak card and the activation was no existent. In my consideration this is fraud. The sold me a plastic card with no way of redeeming it. the one person I was able to get through customer service told me he could not help and go back to where I bought it. the retailer says all sales are final. This is a scam on a national level and there are 100's or retailers implicated in this scam by Green Dot Corporation. This is petty theft and if situation was reversed I would be arrested by the FBI for bank robbery