- Report: #226806
Complaint Review: GRANT SEARCH ASSISTANT - Internet
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GRANT SEARCH ASSISTANT
[email protected] Internet, U.S.A.
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GRANT SEARCH ASSISTANT Ripped me of 29.95 Ripoff Internet
I tried to recieve this CD that is suppose to help you write your grants. Well they told me it would be a 3.XX amount to ship this CD. I said ok figuring that it would help me recieve that grant for my business.
4 weeks later i havnt recieved the CD yet and my acount was charged 29.95. I called them asking why i would have recieved this charge considering i havent even recieved their first product. Every question i ask she tried to changed the subject. She told me i would recieve an email with the CD linked to it and she would also cancel my account so there is no recurring fees. I asked why she wouldnt refund my 29.95 and she asked me for my email address(changing the subject)
Down to the point though i argued and she finally refunded my money once i told her i was reporting her to this webtsite. Thanks for your help!
Justin
fort wayne, Indiana
U.S.A.
4 weeks later i havnt recieved the CD yet and my acount was charged 29.95. I called them asking why i would have recieved this charge considering i havent even recieved their first product. Every question i ask she tried to changed the subject. She told me i would recieve an email with the CD linked to it and she would also cancel my account so there is no recurring fees. I asked why she wouldnt refund my 29.95 and she asked me for my email address(changing the subject)
Down to the point though i argued and she finally refunded my money once i told her i was reporting her to this webtsite. Thanks for your help!
Justin
fort wayne, Indiana
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Wed, January 03, 2007
First of all I want to offer my apologies to Justin. It is not our policy to have our clients pay for the shipping and handling of a free CD and then not receive it, and then get billed for the bonus material that accompanies the CD. I have located Justin's account and the refund he requested was promptly processed by the representative that assisted him. Our customer service department can be reached at 866-396-5718 and is open 24/7 (except during holidays). There you will find a courteous representative that can assist you with your account. If you are customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R.
