- Report: #1363681
Complaint Review: GoRecon - Tamarac Florida
Reported By:
VERY DISSATISFIED RETAILER -
MILFORD, Virginia, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
GoRecon
6200 N Hiatus Rd Tamarac, 33321 Florida, USA
Phone:
(561) 771-1188
Web:
www.gorecon.com
Categories:
Business Rating:
(0)
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Ryan Baker from GoRecon, Recon Truck Accessories, Recon Recon says their product is DOT Approved but is not marked DOT Approved and can not prove that it is Tamarac Florida
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Ryan Baker was a complete A**hole!
We are a Custom Automotive Shop and have purchased Recon products for several years. I have really never had a complaint where I have had to call Recon directly until recently.
I have a customer that we installed Cab Lights on his truck. The cab lights were not stamped DOT Approved however the box clearly states on the front that they are DOT Approved. In the state of Virginia we have state inspections for our vehicles yearly. Cab lights need to be DOT Approved. He purchased, and we installed the cab lights on his truck. He took it this year to get inspected and it did not pass inspection because the lights were not stamped DOT Approved. I contacted Recon who put me in contact with Ryan Baker to help get this matter solved. I figured they would help out and replace the product with lights that were stamped DOT Approved. Boy was I wrong. Their customer service sucked. Not only did I try to get some assistance with getting these switched out with ones that were stamped DOT Approved but my customer also called the company and was basically blown off. I even asked for a letter from their legal department that stated that this product is DOT Approved and never received one, even after emailing Ryan at least 5 times in one week.
I REFUSE TO EVER PURCHASE RECON PRODUCTS AGAIN AND WILL TELL ANYONE THAT WILL LISTEN MY STORY OF HOW THEIR CUSTOMER SERVICE SUCKS.
So much for backing your product.
