• Report:  #1061

Complaint Review: Golden Fowler Home Furnishings - Traverse City Michigan

Reported By:
- Traverse City, MI,
Fri, December 31, 1999

Golden Fowler Home Furnishings
1137 South Garfield Traverse City, 49686 Michigan, U.S.A.
Home & Garden Stores
Tell us has your experience with this business or person been good? What's this?
On December 28, 1999 I was quoted a price of $1150 for a 3 piece wall unit by Nancy at Golden Fowler Home Furnishings on Garfield Road in Traverse City, Michigan. Wanted overnight to think about it, verified information that evening and told her I would be in the next day to purchase it. When I went in on December 29, 1999, she acted like she didn't know what I was talking about when I mentioned the agreed upon price, wanted to know if I had it in writing then proceeded to play with her calculator coming up with a new price. She concluded that she had added wrong, and the price would be $350 more. Nothing she could do about it, I could either pay the larger price or find something else. I felt that she should have honored the quoted price, but of course she didn't. This was a major purchase for me and I had spent countless hours researching manufacturers, furniture construction, etc to find the piece that was good quality for my money. I really felt that this was a fair deal, it was not a case of too good to be true. She was very unapologetic, and seemed to have no time for me once she realized I couldn't afford $1500 for the piece.

I have to wonder if this was a scam to get me excited about this piece and hope I would pay the additional money since I was sold on this piece. We had discussed the price several times, plus I had mentioned that my budget was $1100 but the extra $50 was workable. The fact that she immediately questioned the quoted price when I am ready to buy leads me to believe she knew what she was doing.

I don't expect any resolution to this other then I appreciate the chance to vent about this and warn others that Golden Fowler may be playing games on quoted prices -- GET IT IN WRITING.

1 Updates & Rebuttals

Golden-Fowler Home Furnishings

Traverse City,
United States of America
Golden Fowler is Honest Family Business

#2REBUTTAL Owner of company

Tue, February 07, 2012

In response to complaint # 1061, please know that we are a responsible family business open since April 1960. We never attempt to trick our customers and this 1999 complaint is the only one I know about.

Whether this person was mistaken or not is somewhat irrelevant now, as so much time has elapsed. If this person would have called me (at the time I was the store manager) I would have definitely honored the pricing as we always do. This decade-old misunderstanding is the only remark of its kind on any review of our store that I know about.

Please feel free to investigate our honest standing in our community of nearly 52 years.

Thank you.

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