- Report: #1336294
Complaint Review: GM Financial - Arlington Texas
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Author Not Confirmed
Why?
GM Financial
3801 S Collins St Arlington, 76014 Texas, USA
Web:
www.gmfinancial.com
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GM Financial Dishonest practices. Unrealistic expectations Arlington Texas
So here is my story. I have/had an auto loan with GM Financial. Everything was fine upon until I lost my job. I decided to do the right thing and contact them to set up some kind of payment arrangements. Not only was I told there was nothing they could do to help me, they agent I spoke with noted that I called in for a deferment. Then they started sending me emails telling me to call in and they could offer assistance. How are you going to say you are going to offer assistance and then tell the person no when they call. So time passes and the account is behind and the same cycle continues. Then the automated phone calls start, and I was then told that my account would be OK if I could pay the past due fees which I did. Not only did I pay the fees, I sent in a payment on the account. Keep in mind I'm still unemployed with no income coming in. Fast forward. I walk out of my house to take my daughter to school and find out that the car has been taken. OK that's all good I was behind on my payment. I was able to find a job, so I call to find out what needed to be done to have the account reinstated. I was told that I had to submit proof of my employment and a contact in the hr department. So I fax in my offer because that was the only thing I had and I provided the contact. I call in to make sure everything was received, and I was told that the they couldn't accept the offer letter. Ok, so I contact HR to find out how to get a letter verifying my employment. Well the company I work uses theworknumber for employment verification. So I take the time to create an account so I can provide that to GM. I was told that they don't accept verifications from theworknumber. GM could have easily called the HR department of verify, but did they? So I log in and generate the request and the fax it to them after leaving a message for the supervisor who chose not to return my phone call. I called in today to check the status since no one called me like they said they would. My whole complaint is your are expected to call them if your financial situation changes and I did that. Why have people call if you aren't going to provide assistance?? They are very unethical and have no morals. Not to mention the supervisors are rude.
