- Report: #1464581
Complaint Review: Globe Home Protection - Orlando Florida
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Author Confirmed
Why?
Globe Home Protection
P.O. Box 620395 Orlando, 32862 Florida, United States
Phone:
800-842-2177
Web:
www.globehomeprotection.com
Categories:
Business Rating:
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Globe Home Protection Globe sends poor vendor to evaluate claim and then won't agree to pay full price of the repair Orlando Florida
Realtor negotiated the purchase of "Stellar" home warranty coverage as part of a home purchase contract to provide protection from issues not discovered by a home inspection conducted prior to closing. After filing a claim for wall outlets that did not work that were not discovered by the home inspector, an electrician of Globe's choosing was sent to diagnose the problem.
Even though the "Stellar" plan fine print says it covers pre-existing conditions not discovered by a home inspection, Globe initially refused to cover the claim. After some argument with the claims department, Globe agreed to "cover your recent electrical claim on a reimbursement basis...the claim will be reviewed for reibursement for the usual and customary amount that ghp would incur for this repair." What this means is I have to hire an electrician on my own, pay the bill, submit the invoice, and Globe will pay whatever they want to pay regardless what it costs to get the problem repaired.
The electrician Globe sent to diagnose the problem charged me $75 for the diagnostic fee and he won't do the work unless I agree to let him replace other electrical components to bring the house up to current National Electrical Code standards which Globe most likely won't pay.
Would not recommend doing business with Globe Home Protection. Poor customer service, poor selection of service company to evaluate the claim, and reluctance to honor terms of warranty contract.
