Shelly
Phoenix,#2Author of original report
Fri, November 07, 2008
Some one from the company did a rebuttal against my report. I responded, and I called them. I have to say they were very nice me, and were very concerned about my issues. I explained I was very upset that we were promised San Fransico (bay area) for our vacations, and now we are told that is not one of the place we can go. After talking with the young lady she said let me see what we can do. After a few days she said someone will be contacting me, and they did. It was Reggie from Global connections out of Kansas, and he gave us dates we could go to San Fransico. We picked one of the weeks he said, and today in the mail we received confirmation of our stay in the bay area. I want to say thank you very much. We are very pleased with the outcome. Shelly
Global Travel Group
Scottsdale,#3UPDATE Employee
Mon, October 13, 2008
Global Travel Group is interested in receiving input from our clients on their experience with our company, the marketing company and promotional items they received for attending our presentation. It is Global Travel Group's goal to provide exceptional service to all of our clients. Global Travel Group would like the opportunity to resolve Shelly's issues and invite her to contact our office by phone at 480-346-4084 or by email at [email protected] at her earliest convenience. We appreciate and look forward to the opportunity to provide Shelly with a resolution to her situation.