- Report: #4717
Complaint Review: Glen Grant Chevrolet - Burien Wa.
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Author Not Confirmed
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Glen Grant Chevrolet
14400 1st ave. S. Burien, Wa., U.S.A.
Phone:
206-243-5800
Web:
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Glen Grant Chevrolet ripoff Used Lemon Vehicle *EDitor's Comment
After two days and 4,ooo down we bought a used chev. blazer. When we talked to Preston, their top salesman, he told us the engine had been redone and that there was 93,000 miles on it. Cindy in the finance department after we signed all the needed paperwork and contract ,brought out the odometer readout which said 193,000 miles. She mentioned that by state law they didn't need to put down 193,000. We were shocked at the sales man and the odometer that stated 93,000. The salesmen told us the engine had been redone and that the gearboxes front and back were redone. Two days after it started to smoke and found out it was coming from underneath the vehicle. The front and rear axels were so hot they were on fire. We had to run a water hose on it for a half hour to let it cool. When it cooled we opened up the covers to find very dirty, runny thin oil with metal shavings. This had not been redone! We had a flat tire and the spare was flat. Under the seats it was black with oil,it smelled bad so we removed all the carpet and found many large cracks in the body.The front brakes were making noise and the brakes were starting to rub on the stel plate. The metal sencor was removed from the brakes. The electric motor on the back window ceased up and the window wouldn't roll down. Which was the main access into the vehicle. Every day we went out something would fall apart. It was a lemon nightmare. We lost days of work. We couldn't believe a dealer would sell us and finace something so old. GMAC was lied to make it look like it was a better vehicle than it was, so they could finace it. Glen Grant told us they would make it look good. After a week of cleaning up and working on it without making a single payment I called the main guy up and he said we could work something out. We showed up only to find they had found us only one vehicle that we only make a deal with. They wanted us to lease not buy, give us a vehicle that didn't meet our needs and wanted $4,000 down again. No other choice was available. Of all the vehicles new or used they only selected one for us. What choice! They did not offer to help us, everything they did was deceitful.
3 Updates & Rebuttals
Car
Glenn Grant,Alabama,
U.S.A.
thank goodness there has been a change
#2UPDATE EX-employee responds
Thu, December 02, 2004
I feel very Sorry for the people out there that had to deal with two of the most dishonest employee's of a great guy who just sold the company to the owners of Burien Toyota. Aaron Harrington was the nephew of the old owner and grandson to the late Glen Grant. He was thankfully terminated on the 30th of november 2004 for the second time. As an ex saleman from this company I can say that I was not at all surprised at the way Aaron tried to handle the complaint's against the company. Thank fully there has been a change. It is now Burien Chevrolet and now get back to a higher standard of Service that we all should be getting from a store in the industry.
EDitor's Comment to the Above Rebuttal by Glen Grant Employee
#30
Thu, October 03, 2002
What kind of an idiot are you? What's more important is what kind of idiots do you think the American consumers are? I'm not going to tear your entire commentary apart, because I have to go no further than the first two sentences. How can you say that the the accusations in this report are completely false when you admit that that individual DID have problems with his car? Do you see that you cross yourself? Where is your intellectual integrity? In the crapper with the deals you scrap together? [email protected]
Aaron Harrington - Manager
Seattle,Washington,
This letter is completely false
#4UPDATE Employee
Wed, October 02, 2002
The accusations in the letter of deceit by employees of Glen Grant Chevrolet are completely false. This customer has obviously had many problems with the vehicle and I believe their comments stem from the problems with the vehicle not Glen Grant Chevrolet. The accusations they have made here in this statment are very serious and ones they should consider before they write such things. We strive to help each customer to the best of our ability. This dealership is the 13th largest pre-owned vehicle dealership in the state of Washington and we did not get this way by lying to customers or being deceitful. We are very disappointed with this letter as we have tried to work with this customer. Our primary goal is to build repeat customers for decades to come.
Respectfully,
