- Report: #1428086
Complaint Review: giftfly.com - Norwalk Connecticut
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Author Confirmed
Why?
giftfly.com
105 Rowayton Ave Norwalk, 06853 Connecticut, United States
Phone:
(800) 322-6201
Web:
www.giftfly.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
giftfly.com Avoid future headaches they do not pay. Norwalk Connecticut
I added this giftcards link to my website, thinking it was a nice option for my customers. On 12/22/17 a customer purchased a giftcard for $140.00. The customer came to redeem the card on 01/26/2018. I went into my Paypal account and check to see if there was a deposit made for this transaction which after the fees would be $129.34. I contacted the company several times. The first response read:
Eli,
My apologies for any delay. PayPal typically takes 4-7 business days to deposit, sometimes a bit longer with the first deposit. If you don’t see it by Tuesday next week, definitely reach back out.
Best,
Steve
and the second response read:
Eli,
The reason why your payment was delayed was because there were two attempts for purchases that failed and were red flagged as potential fraud. PayPal, especially with a first deposit will typically put the account on hold until otherwise noted. I have pushed the deposit through to your PayPal account.
Best,
Steve
(Wish is ridicolous since we use Paypal since 2007) Power Seller
Still no money paid to us. We lost the merchandise and the money. Avoid then at all cost.
35147 12/22/2017 22:49 $140.00
3 Updates & Rebuttals
Eli
Bronx,New York,
United States
WOW, they made this right with me, I should have never filed a complaint!
#2Author of original report
Wed, October 03, 2018
Really humble people they went above and beyond to help me. They quickly help me out and offered me a great solution by sending my payment inmediately I am now happy with my purchase, I really regret creating this complaint as I can't delete it. Other than that is a great option for the holidays and those specials days. Customer love giftcards!
Eli
Bronx,New York,
United States
Got paid exactly 3 months 7 days after the sale was completed.
#3Author of original report
Wed, October 03, 2018
We finally got paid 3 months 7 days after the actual sale date. Company customer service was not very good, BBB complaint was never answered. After revising my Paypal Account numerous times I was able to locate the payment was made on March 29, 2018 at 9:01:59 PM PDT. The company never notified me I was paid. We receive many payments on our account daily so it was really difficult to track it. However on my experience, I will not use them again. If I sell an item I expect to be paid accordingly not 3 months later. This was only for 1 sale I can't image having thousand of dollars on pending payments. Everyone's experience is different, some people mind, some don't. I do. Giftly should strive to provide awesome customer support to their consumers because we the consumers are the reason you are still operating. It never hurts to try, but if you are willing to wait months for your sale payment go ahead serve yourself the biggest plate. Otherwise stay away, believe me it is really anoying when you look for answers and they just live you in a limbo. Good luck
Eli
Bronx,New York,
United States
Company never responded to BBB report
#4Author of original report
Wed, October 03, 2018
Left a comment on Facebook:
SAVE YOURSELF A HEADACHE, DO NOT USE THEM!! They are scamming business owners. I made 1 sale and I never received my payment. I called and customer service deliberately lied to me and the problem never gets solve. They pass you around like a pin pon ball. There is no accountability. You will not get paid for your gift card sales. I really hope you get investigated and that you all go to jail for defrauding consumers! View all bad reviews because the good ones must be paid for.
and this is the answer I got:
I just got this love letter from GiftFly Cory I’m following up on your email and your Facebook post. We’d like to resolve any open issue you have but first please remove your FB post. I’m sure you wouldn’t want GiftFly to send such posts to all of your social media outlets EVERYDAY FOR THE FORESEEABLE FUTURE. We will do our best to make sure that you are satisfied but please extend the professional behavior we will extend to you.
Kind Regards,
Cory
Mind you I'm still waiting for my money. Then he speaks about professional behavior what a joke.
