- Report: #1183478
Complaint Review: Georgia EPPICard - Nationwide
-
Author Not Confirmed
Why?
Georgia EPPICard
Nationwide, USA
Phone:
1-800-656-1347
Web:
https://www.eppicard.com
Categories:
Business Rating:
(0)
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Georgia EPPICard MasterCard Debit Card issued by Comerica Bank Company disabled my card without my knowledge and now there is no way to access my account Nationwide
Every other week, a deposit is made into my EppiCard account for Child Support. I login, and transfer the funds to my checking account, so that I can pay my bills. I attempted to login to my Eppicard account, and was unable to, as a banner came up stating that, "Your card status is fraud-suspended/closed, cannot login."
I called the 1-800 number on the screen, and was prompted to enter my Account#, Social Security#, Birthdate and PIN#. After being on hold for about 5 minutes, I spoke with a representative that requested the same information that I had just entered, and was told that my account was closed. I asked her why, and she said that they suspected that it was fraudulantly used. When I asked her who reported this finding, she said she did not know. I also inquired about the date and time it was closed, and she was unable to answer the question. I asked her how I would be able to access the money in my account, and she said that I would be unable to, until I was issued a new card. I asked her when that would happen, and she said that she will order one for me, and that it will take 7-10 business days. I asked her if there was any way that I could get it sooner, as I have bills pending, and she said that she could expedite it for a $15 charge. I found that unacceptable: My card was cancelled without my knowledge, I have no way to access my funds and I can access my funds in 2 business days if I want to pay $15 for a choice that EppiCard made without my knowledge. I asked to speak to her supervisor. She informed me that a supervisor was going to tell me the same thing, and that they can't access my account, and I will have to wait until the card comes in the mail.
I spoke with the Supervisor, Caleb, and after providing him with the same information that the previous associate requested (Name, address, Social Security #, Birthdate, Debit Card# and PIN#), he said there was nothing he could do to help - that I would just have to wait until I receive the new card in the mail. I asked to speak to his supervisor, and he said he was the only one there. I asked him who he reported to, and he said he was unable to give me that information. I asked him if his manager was there, and he said yes, but he does not accept phone calls.
I called again, thinking that maybe I might get to speak with someone that may be able to offer a solution, but the situation only got worse. I don't know if there is another option for Child Support, but EppiCard is very difficult to work with. It seems as though they can close your card at any time without your knowledge and utilize money that does not belong to them, for 7-10 business days, while they issue a new card and send it out in the mail. What a corruptive outfit!!! I would not recommend this company to anyone!
