1996 Monte Carlo bought brand new. This car was babied and kept Immaculatly taken care of from the beginning. One owner (ME)
Service has been performed on time if not before.
At 70,000 miles the transmission case (not the internal transmission) busts into pieces. We later find that many of these cases have had problems and the year after mine was made (1997) they changed the case and made them metal. We were furious. We called GM and tried to explain this to them. Pleading with them to at least just replace the case (quite a small amount) Any help at all would be appreciated (since the transmission repairs would be over 1600.00). They refused ANY help. Not even an offer of a free oil change (NOTHING) except snide remarks about us not being LOYAL CUSTOMERS because we had not used their service dealers for the oil changes.
We were not allowed to speak to any managers or take our complaints further. We were told the decision was final and no one else would talk with us. BAD CUSTOMER SERVICE.
I felt I WAS a LOYAL CUSTOMER when i forked out 20.000.00 for a car.
I am sick of big manufacturers not even giving you the time of day. I will never buy a GM vehicle again. When you are buying the car all you here is how great they are and how they back up all they sell; until you need something. I assumed when I spent 20,000.00 the car would run at least until it was PAID FOR (most car loans go 5 years now or you cannot afford them)
There has been no stress on the car, no towing, no abuse. It has been babied and taken care of like a charm. I am the only driver. The transmission was serviced twice (they claim in the owners manual it does not need to be done at all). Even at the time it fell apart, the transmission oil was clean with no metal particles. It was not anything I could have done.
Anytime you spend that kind of money, I assumed the car would go over 70,000 miles without being useless. Someone stated, at least it was not the motor (WHAT! would it cost any more than 1700.00 dollars to have the engine rebuilt) I think this is worse. I am outraged.
I had a toyota that went 230,000 miles, no problems. I have many friends that have had Honda and other foreign makes and never had problems. This is the third GM car I have owned that the transmission has gone out on at less than 70,000 miles. THAT SUCKS! I am FURIOUS.