Complaint Review: General Motors - Detroit Michigan

August 4, 2005

Customer Complaint: 1-3284854XXX

I purchased a new Chevrolet 2500 Silverado pickup on 3/23/2005. I bought it to pull my 28' ******** by Forest River. About three weeks after I purchased it, before I had made the first payment, I started for Miami, FL to board a cruise ship for a 7 day cruise.

We left on April 15, 2005. We spend the night between Nashville and Chattanooga Tennessee. The next morning we started out and made it as far as Dalton, GA when we began to hear a noise in the transmission. We immediately pulled off the interstate realizing we had a problem. I punched Chevrolet in my GPS and it told me there was a dealership about 3 miles away so we limped to Adventure Chevrolet in Dalton GA.

The service advisor, had one of the mechanics listen to it and in about 3 hours it had been determined that the there was a problem in the transfer case. It was Saturday afternoon and it could not be fixed that day. We still had to be in Miami by Monday morning so we rented a car. An employee from the dealership took us back to the airport in Chattanooga where we rented a car from 4-16-05 to 4-18-05 at a cost of $387.39. One way rentals are not cheap and we had no choice.

With this complete we were on our way. We made it to the ship on time and had a wonderful time while also celebrating out 5th wedding anniversary.

When we returned from our cruise on 4-24-05 I called the dealership. They did not know if the truck repair work would be completed the next day or not because the parts had not arrived. We again had to rent a car from Miami to Chattanooga, we hoped, but maybe on back to Bloomington Indiana if the repairs were not complete the next day.

When we arrived at the dealership the next morning the truck was not ready and would not be that day. I had to be back at work so I had no choice but to return home. This second car rental was from 4-24-05 to 4-26-05 at cost of $327.16.

By the end of the week the truck was ready so I had to again rent a car to go back down to pick it up. On 4-29-05 to 4-30-05 I rented a car from Bloomington Indiana to Chattanooga Tennessee to go back to Dalton Georgia to pick the truck up. This cost was $121.55.

I had now spent a total of $836.10 for car rentals to cover the breakdown on a truck that was 3 weeks old and had 954 miles on it, not to mention that it cost me $71.73 for a motel bill plus gas to go back to pick the truck up.

I am not asking for additional gas money or motel bill reimbursement for the trip back down. I am asking that General Motors reimburse me for the entire rental car amount of $836.10. The truck was only 3 weeks old with 954 miles. After haggling with the customer service department for a few weeks the representative told me the GM service rep would reimburse me. That was in May.

I called several times to the GM customer service department and to Rocco Cotellese, the service manager at Adventure Chevrolet, only to be told it was being processed. Two weeks ago on 7-22-05 I was told that the dealership would cut me a check on 7-25-05 and I should receive it by 7-27-05. It is 8-4-05 and I am still waiting.

It has now been 4 months. I was a service manager for International Harvester / Navistar for 20 years. It does not take 4 months to reimburse a customer.

There is one thing for sure. General Motors has sold me on a Ford the next time I trade.

Can you help?

My GM customer service number is 1-328485409.

The phone number of the rep is 1-866-952-4368 ext, 57580.

Adventure Chevrolet

Dalton, GA

706-278-1122

Sincerely,

Keith

Bloomington, Indiana
U.S.A.

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