Bonny
Lonoke,#2Consumer Suggestion
Mon, May 16, 2005
When you purchased the car, you knew it only had a certain number of miles under warranty. If you wanted the manufacture to cover problems that occurred until 100K miles you should have bought a car that offers a 100K mile warranty. I don't think we can complain about them not covering something we did not purchase. When you buy a car with a 36K mile warranty, that is the company telling you, "We will only promise everything will work effectively on this car for 36K miles. After that, it's up to you." You knew that when you purchased the car, you shouldn't complain about it later.
Joe
Kinston,#3Consumer Comment
Fri, December 17, 2004
the way you need to respond to companys like gm & gmac is the next time you buy or finance a vehicle buy a forign vehicle that is made in the united states for those of you who balk at this remember upwards of 75 percent of the parts on your socalled american car are foreign made even the ford crown victoria,ford & gm switch parts foreign to domestic and vice versa to get by with the fuel laws mandated by the U.S gov't. gmac outsoarces their opperations to India(try to speak Hindu)try to do your finance thru a local bank or credit union. My wifes nephew is a sales & finance manager with a local gm dealer his brother was having trouble with his chevy truck gm would not fix the problem under warranty so where does that leave the rest of us? think about it!
Sandi
Portland,#4Consumer Comment
Fri, December 17, 2004
The way GM will look at it is; it's used, there is no warranty, it hasn't been seen by one of their facilities in who knows how long. GM has no way of knowing if you take it to a licensed mechanic or 'some guy down the street'. Machines fail, someimes early, sometimes late. I had one truck that had no transmission problems in 160k miles, another one that had 2 transmission repairs in 108k. I've heard of transmissions going out at 10k. I understand your situation, but any manufacturer would respond in a similar fashion. If you want them to pay for repairs well outside of warranty, they will want to know exactly what is wrong, and that means having it diagnosed at one of their facilities.
Chet
Boston,#5Consumer Comment
Thu, December 16, 2004
The line needs to be drawn somewhere and you just happened to be past that line when your vehicle fell apart. Also yes, you would think that a tranny would last longer. However who is not to say that the previous owner wasn't pulling a motor home with the vehicle before selling it to you? Finally, GM doesn't care whether you buy another car from them. You bought a used vehicle and not a new one. They cater to the guy that buys a NEW GM vehicle every 3-5 years, not those of us who buy used vehicles.
Daniel
Myrtle Beach,#6REBUTTAL Individual responds
Thu, December 16, 2004
I am not stupid; I know the warranty ran out at 36,000 miles. My concern is why can't they make a main part of the vehicle to last more 50,000 miles, and/or stand behind a defective part. If the part was 5 years old or had more than 100,000 miles it would not seem so bad. I am a business man and the prouduct I install has a 5-year parts warranty on it. I give at minimum a 1-year labor on equipment. There no reason why GM can't honor the part or at least pay for the repairs when they where having a problem with this in the first place. I know I will never convince you Ukiah -New York, New York U.S.A. This could be the reason why people are buying vehicle made over seas if nothing else but a better warranty on their investment. I'm sorry if anyone is offended but I think it is about time USA companies start making a better product, we have the advanced technology to do so. this is all I,m saying on the matter
Daniel
Myrtle Beach,#7REBUTTAL Individual responds
Wed, December 15, 2004
First of all, I only use ASE certified Mechanics with great reputaions, Second, When the radiator went out it could not be driven to the dealer and I was close to one of my mechanic. If I had it pulled to a dealer I would be out tow charge also. The radiator should not have went out at 48,000 mniles. The transmission went out pretty the same way. O course if I would have known it was going out I would have taken to the dealer before it went out. But my question is if a transmission goes bad at 50000 miles isn,t there a propblem with?Don,t most transmissions last for more than a 100,000 miles at least? And if so GM sould honnor the problem and fix it. Now the lady I talked at GM Customer Service said that if I take it to the dealer for diagnosis of the gas sending unit that is located in the gas tank I would have to pay for the diagnosis and her exact words"WE MIGHT HELP PAY FOR FOR THE PART". So that told me I would still end up paying for the repair. I did get 2 quotes from different ASE certified mechanics and they were around $500.00 for repairs The miles on it now is 61,000. So you can see the propblem I have with GM.
Sandi
Portland,#8Consumer Comment
Wed, December 15, 2004
First question, how many miles are on the van NOW. That plays a big part in what type of assistance you may be eligible for. Second, when you contacted GM for assistance, had you taken it in for a dealership to diagnose. GM isn't going to take your mechanic's word for it. In order for them to even consider assisting on a repair, you would need to have a diagnosis already done.
Ukiah
Ne WYork,#9Consumer Comment
Wed, December 15, 2004
1. You are not the original owner. 2. The warranty had expired before either of the major problems. So, at what point do you draw the line as a business owner? 36,000 miles? 38,000 miles? 50,000 miles? 100,000 miles? Never? It's quite simple actually. Once you set the precedent, you suddenly have thousands of warranty exception claims. Therefore, the warranty is known to you the buyer at the time of purchase. And if you happen to fall victim to the salesman's high pressure pitch, you may end up with an "extended warranty". (It's not a warranty at all, but that's another discussion altogether). Did you purchase such a policy so that you would be covered for these things? Why not? Here's an extreme example for you, and a true story. I have a restored Corvette. At 87,000 miles a cam lobe wore off. It was cheaper to put in a new engine than rebuild the old one and so I spent thousands of dollars doing just that. But I also found out that GM had a problem with soft metal on the cams for that model year - not just Corvettes, other GM cars as well. By your logic, should they have paid for repairs over 25 years later? After all, the car only has 87,000 miles on it. Daniel, I appreciate that this is NOT what you want to hear under the circumstances, but frankly I don't see what else the manufacturer could reasonably do in cases like yours. And as far as your comment about not buying a GM car again, they don't care. For every person like you, there is one that will never buy a Ford, Dodge, etc. ever again and you offset each other. By the way, if I lived where you do I would be on the golf course everyday! I was just down there for a golf vacation last month. You live in a beautiful part of the country!
Daniel
Myrtle Beach,#10Author of original report
Tue, December 14, 2004
Yes thank you Chet. That was a typo, it was 15,000 miles. I checked with GM and they would not do anything about it. I wish I would have kept the Name and number of the person I talked to. I was so angry I just said the heck with it and threw it away and decided my next purchase would be anything but a GMC product. Thank You
Amy
Pekin,#11Consumer Comment
Tue, December 14, 2004
Chet, I'm pretty sure that Daniel typo'd when he put 150,000 miles. I believe he meant to put 15,000 miles instead, since he said that he had to replace the transmission at 50,000 miles. Just thought I'd help Daniel out by making that clarification.
Chet
Boston,#12Consumer Suggestion
Mon, December 13, 2004
First, what on earth would possess you to purchase a 3-year old car with 150,000 miles on it? You know the thing has been beat to death. Does the state that you are in give any kind of implied warranty? I realize that with 150,000 miles on it the warranty may be slim, but you may want to check that.