Complaint Review: Geico Auto Insurance - Nationwide

I have been a Geico Auto Insurance policyholder for many years, I had chosen Geico because they seemed to have the best prices for coverage offered.

Coverage means nothing if you cannot use it.

I had purchased full coverage for my car several years ago, I have not had any accidents till last year when someone rear ended my vehicle, the driver had insurance, thankfully.

His insurance accepted full responsibility for the damage as I was told by Geico.

The Geico call center reps are all very kind and helpful, but once you have to deal with Geico employees directly that will ALL Change! My first contact was with an adjuster who took the physical report on the damage after my first accident was extremely difficult and has a very unhappy disposition.

Even though Geico would not be paying for the damage the claims adjuster was extremely difficult to work with and not helpful at all, each contact with him became increasingly challenging.

Geico wants you to have any work done to car at one of their contracted services centers and if you do not want to utilize them I found that Geico suddenly stops all assistance with your vehicle damage and support of your claim. Now, flash forward one year later after my car is completely repaired. My car is vandalized while parked on the street in front of my house. Now this time Geico treats me like a criminal when I report the incident. Investigations and interrogations as if I had committed a heinous crime. The investigator for Geico reads me my rights and asks me to provide my statement under oath while being recorded. Seriously this happened and I have it all electronically recorded. Since when did Geico become law enforcement agents? So, knowing what I do about this ridiculous and insulting situation I decide to record the investigator as well. He made several errors in his investigative interview of myself so of course I had to correct him numerous times due to his getting facts confused and his line of questioning having little cohesiveness. He kept trying to tell me that the damage to my car occurred during separate incidents. How would he know this unless he was the one that did the crime? And lets not forget this either, why would I damage my newly repaired vehicle and have to go through this arduous process again?!?Regardless here is the issue with Geico.

If you pay for certain types of coverage be well aware they will not honor their end of the deal if they have to pay out for the damage themselves even if they are not the responsible party they will not treat you well at all. Add Insult to Injury and this is what you will get from The Geico Insurance Company. You will be left to prove your innocence as if you are a hardened criminal and of course left feeling like you have been injured not Once but Twice after working with Geico Insurance.

This has been a disgusting process and I will certainly continue to broadcast the issue so others will not be tricked into thinking they will be getting what they pay thousands of dollars for when signing up for a Geico Insurance Policy.